For customers affected by the disruption to the Meet & Greet service over the weekend of 5th and 6th August, our Customer Contact Centre is now in the process of contacting customers to arrange refunds and compensation.
For those who received a downgraded product (Long Stay or Mid Stay), please contact us via our online customer contact form to arrange a refund: http://www.stanstedairport.com/help-and-advice/feedback-form/
For those customers who opted to take a taxi and have their car returned to them, the majority of cars have now been returned to their owners. We apologise that this has taken longer than anticipated, but the logistics and geographical dispersion of our customers has made this a longer process than we would want, and for this we sincerely apologise.
If you have any queries regarding this please contact us at firstname.lastname@example.org
We would like to thank customers for their patience during this time and apologise again for the inconvenience caused.