Our Customer Charter is our commitment to you – the customer. We are working together to help you at every stage of your journey through Stansted Airport.
Working with our airport community partners, it’s our job to help you reach your destination on time.
The airport community is working together to offer regular, punctual flights to a wide range of destinations. We aim to provide an efficient and consistent airport experience delivered by respectful and professional people. We are committed to providing an excellent choice of shops, restaurants and other services.
We have four priorities covering our performance, the service we provide, information available to passengers and how we will respond to feedback.
For more details view the following documents.
Download our Stansted Airport Customer Charter (1.7MB PDF)
Download our Customer Charter in more detail (170KB PDF)