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Uttlesford Gives Airport Noise Unit A Clean Bill Of Health

04 Nov 2011

Stansted Airport’s noise unit has been recognised for its customer service and levels of expertise following a recent audit by Uttlesford District Council.

The review, carried out in July, looked into the workings of the Flight Evaluation Unit (FEU), a department set up to handle public enquiries and complaints about flights into and out of the airport. The findings judged the Unit to be ‘well run’ and that public complaints received proper consideration and response.

Stansted Airport’s head of health, safety and environment, Dr Andy Jefferson, was delighted with the outcome:

“We welcome the results of this audit which reflect the hard work and commitment demonstrated by the noise communications team. The local community can be confident that the airport is delivering a valuable service that reassures and addresses the issues that are most important to them.

"We will, however, not become complacent and the recommendations made in the report will be taken forward with the members of our independent motoring body, the Noise and Track Keeping Working Group*. So, together with our partners in the aviation industry and our local community colleagues we will continue to work hard to minimise the airport’s effects as far as we possibly can.”

Audited by the local authority regularly, the FEU was also singled out for praise for unveiling a new range of ‘excellent’ noise factsheets which were recognised to be ‘informative and a useful addition to the publications available to the community’.

Auditor Ann Lee-Moore, Principal Environmental Health Officer at Uttelsford District Council, said:

“Our findings from the audit of Stansted Airport’s Flight Evaluation Unit, found that complaints were properly logged and responded to and that a clear audit trail was available to verify that process. Similarly, as in the previous audit, the unit was well run, adequately resourced and responded properly to the complaints and concerns of the public. We also made some recommendations to further improve the service offered by the Unit and these are currently being considered by the airport.”   

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