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Fast Track FAQs

What is Passport Control FastTrack?

Passport Control FastTrack is aimed at making your arrival at Stansted Airport as quick and simple as possible. On arrival at the passport control area, you will be greeted at the exclusive fast track lane by a dedicated host. You will then follow the standard border control and passport checks conducted by UK Border Force before entering the Baggage Reclaim area or Arrivals.

Who is eligible for Passport Control FastTrack?

Anyone who purchases the service with a Car Park booking is able to use the service.

The service is not available to passengers arriving from Ireland, the United Kingdom of Great Britain and Northern Ireland, the Isle of Man and the Channel Islands.

Bookings must be made by someone over the age of 18. Simply purchase a parking product from our dedicated car park page prior to your flight.

Please note, bookings must be made online and by midnight the day prior to your scheduled departure date.

A maximum of 9 passes can be purchased per booking.

I’m travelling with my family, can we all use the service?

Currently the service is available to anyone who purchases with a Car Park booking. All passengers will need to purchase a pass for access to the Passport Control FastTrack service, including children and small infants.

Why use Passport Control FastTrack?

The service is ideal for those wanting the shortest wait at Passport Control. Ideal for business travellers, long weekend holiday makers and those travelling without checked-in luggage.

When is the service available?

The Passport Control FastTrack lane is open from 7am to 2am Monday to Sunday.

How much does it cost?

Passport Control FastTrack is £7.00 per person.

How far in advance am I able to book?

You can book Passport Control FastTrack up to 12 months in advance.

Can I book Passport Control FastTrack on the day of arrival?

Bookings must be made by 11.59pm the day prior to your scheduled arrival date at Stansted Airport.

Why is it more suited to those travelling without checked-in luggage?

Passport Control FastTrack aims to give you the quickest access to Passport Control using the exclusive lane, so it is ideal for passengers who don’t need to wait in Baggage Reclaim for their bags to be delivered by the airlines.

How do I know that my wait in Passport Control will be as short as possible?

We have set a limit of 50 passes per hour to ensure that our FastTrack lane is not oversubscribed and is only available to passengers, who have purchased the use of this exclusive service.

Is the service ever cancelled?

There may be exceptional operational circumstances that may require us to cancel the service and in this case we will give you a full refund.

I purchased Passport Control FastTrack prior to my flight; however, when I arrived to the passport control area there was no queue in the standard lanes – can I get a refund?

There is no refund available in this case.

Does this service allow me to skip the passport checks and the border control?

No, the border and passport control checks are mandatory.

I am a non-EU citizen. Do I still need to fill out a landing card?

Yes, the border controls and process remain exactly the same for Passport Control FastTrack lane passengers.

Am I able to cancel Passport Control FastTrack?

Yes, we understand that sometimes things change. You will be able to amend your booking following the procedure detailed in your Car Park booking confirmation. Cancellation must be made up to 24 hours in advance.

Can I transfer my Passport Control FastTrack to another date?

No, unless you change your Car Park booking dates you will not be able to transfer to another date.

What payment methods are accepted?

PayPal, Visa, Mastercard and American Express.

How do I know that my booking has been accepted?

Once you’ve finished the booking process, you will receive a confirmation email that you will need to present to the host at the Passport Control FastTrack lane. This can be printed or shown on your mobile phone.

Where do I go once I’ve disembarked from my aircraft?

Simply follow the signs to Passport Control, Arrivals or Baggage Reclaim and on arrival at Passport Control the lane will be highlighted.

What happens if my flight is late and I arrive during a different hour – will I still be able to use fast track if the total 50 pax per hour limit would then be exceeded?

If you are delayed we cannot guarantee that you will be able to use the Passport Control FastTrack lane and it is at the Airports discretion whether you are permitted to use the Passport Control FastTrack lane.