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Services & Facilities

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Services And Facilities

Find out about facilities and services at London Stansted Airport, from internet access to bureaux de change.

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Baggage Enquiries

Baggage allowances are determined by airlines and will depend on a variety of factors such as fare paid and aircraft type, so be sure to check baggage allowance information well in advance of setting off to Stansted Airport. 

Internet Access

Internet kiosks are available before and after security control for seamless communication on the move.

If you have a mobile internet device such as a laptop or smartphone, you can also print vital documents at the kiosks, ensuring you can brush up on last minute paperwork during the flight.

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No.1 Traveller Lounge

Escape Lounge

Wait for your flight in style and upgrade to the The Escape Lounge.

Opening Spring 2015, passengers can find The Escape Lounge on a mezzanine level in the main departure lounge area, providing easy acccess to all gates. The lounge will be open from 04.30 - 20.30 daily. 

Escape to peace and tranquiliy pre-flight, within a relaxed setting catering for both business and pleasure. Browse a range of daily newspapers and glossy magazines as part of a complimentary experience after an affordable entry price.

Prayer Room

The airport chapel caters for all faiths, and can be found in Check-in Zone J and is available to those seeking a place of contemplative refuge suitable for prayer. 

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VAT Refunds

Visitors from non-European Union countries can reclaim the sales tax (VAT) on purchases from a number of British retailers.

This can be claimed by purchase goods from any merchant displaying the Tax Free Shopping sign and filling in a tax refund form by the retailer, which is to be kept alongside receipts which can be used to claim back tax.

Bag Wrapping

BagWrap.Com is the leading UK and European supplier of Luggage Wrapping services at Airports and Rail Stations. Customers can take advantage of the secure baggage wrap service at Stansted Aiport, available in Zone J at the front of terminal concourse.

Bag weighing can also be sought in Zone D and F, where the latest Check Weigh machines are in operation to ensure accurate weight charge rates in keeping with the latest baggage prices.

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Cash Machines

Cash machines are available in key areas around Stansted Airport, before and after security.


Order your crate protenction guaranteed currency now and conveniently pick up at the airport before you fly.

Benefits of the pay on collection service through Moneycorp includes competitive exchange rates and a choice of over 50 currencies.

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Family Facilities

Travelling with children doesn't need to be a stressful process. At Stansted Airport you will find all the services and facilities you need to keep kids happy and entertained at the airport, whether that's from baby changing rooms to pre-flight entertainment and dedicated family rooms at specified gates.

Information Desk

The 24-hour airport information desk is located in the international arrivals area, providing help with general airport enquiries, flight information and paging calls.

The information desk can also provide additional support regarding services such as photocopying, sending and receiving faxes, and printing on-line boarding documents.

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Meeting at the Airport

Stansted Airport does not have an official meeting point. However, Costa Coffee (international arrivals) and Cafè Modena (UK and Ireland arrivals) make ideal spots to meet in.

Alternatively, many passengers find the BHRC information desk located in the international arrivals area, as a convenient meeting place with the inclusion of comfortable public seating in close proximity.


Meeting Rooms

Meeting and conference facilities are available at Stansted Airport and through a variety of nearby hotel spots, including Hilton London Stansted Airport, Radisson Blu Hotel, and United Business Centre.


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Porter Services

Luggage Point offers bespoke porter services for passengers flying in and out of Stansted Airport, providing assistance throughout your entire airport journey, whether checking-in or departing the airport through onward travel.

Postal Services 

If you need to send a letter or postcard from Stansted, you'll find post boxes in Check-in Zone E and International Arrivals, each handily located near WHSmith, where stamps can also be purchased. 

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Rest and Relaxation

When seeking peace and quiet before departing Stansted Airport, passengers can book into our luxurious No.1 Traveller Lounge.

Upon entering the lounge at an affordable set price, you can enjoy your own chilled complimentary drinks, snacks, newspapers and magazines.

Further facilities geared towards a relaxing airport experience include an array of comfortable seating in one of our many cafés, restaurants and bars, while showers available in the departure lounge after security and in internation arrivals allows you to freshen up after a lengthy flight. 


Smoking Areas

Stansted is a smoke-free airport, with smoking only permitted in designated areas outside the terminal building.

Please be aware that once you have passed through security control, you will not be able to smoke anywhere in the airport.


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Baggage trolleys are provided in the reclaim hall and other key areas in the terminal building, car parks, rail station and coach station.