Skip to main content

Investigating a Noise Disturbance

Monitoring Flight Track and Noise Data

The airport monitors and records all flight track and noise data regardless of whether we have received a complaint from a member of the public or not.

If we find that an aircraft has broken Department for Transport (DfT) regulations, the airport will investigate further with the airline concerned. 

We have a noise penalty scheme in place; aircraft which exceed the set noise limits are fined.  The proceeds from which are go to The Stansted Airport Community Trust which supports projects within the local community.

In the event of an aircraft flying off track, we will also contact the local Air Traffic Control services to see if there was a specific reason for the track deviation.

Recording a Disturbance

Investigate a noise disturbance

If you have been disturbed by a specific aircraft, we provide a free self-service investigation tool, WebTrak, which allows you to see details of aircraft movements close to you.  WebTrak shows the tracks and heights of all fixed wing aircraft movements departing from or arriving into London Stansted.

Once you have investigated the disturbance using Webtrak, you also have the option to submit a complaint to the noise communications team directly from the system if you are unhappy with any aspect of the flight in question.  Please note that there is a 24 hour delay on the aircraft track data provided via WebTrak.

 

 

 

Noise Team

How to use WebTrak

To investigate a specific operation

  • Click on ‘Investigate’ on the bar at the top
  • Click on where to enter your location
  • Click on when to enter the time in question, this will replay operations at this time.
  • Click on the ‘what’ tab and show likely flights to see what was passing close to you at that time.  Double click on the aircraft on the map to see more details on the flight.  The icons at the bottom of the information box give you the option to make a complaint of see further details on the track. 

 If WebTrak does not answer your question, you can contact the noise team (details below).

Contact details

To contact the team, please complete our form here or email stanstednoiseline@stanstedairport.com

If you wish to make a complaint, please ensure you include your full address and specific dates and times of the noise disturbance you wish to complain about.  Please note that screenshots from flight tracking websites can only be accepted if you also include the date and time of the flight in question.

You can also contact the team via letter or leave a message on our free answerphone service, details below;

Noise Communications Team

Enterprise House
Stansted Airport
Stansted
CM24 1QW

Answerphone – 0800 243 788

We aim to respond to all enquiries within ten working days however during busy periods our response time may be longer.  Full details of our noise complaints policy can be found here (link new complaints policy)