Accessibility On Board
Stansted Airport has responsibility at the airport and the airline has responsibility when you are on board the aircraft. Please find below a useful guide if you require assistance:
- If you have a disability or you experience mobility difficulties and need assistance at the airport, you must inform your airline of your particular need at least 48 hours before you fly. It is advisable to give as much notice as possible for both the outbound and return journey, this way we can ensure you receive the assistance you require. If, however, no notification is made, best endeavours will be made to assist you.
- We recommend you present yourself at least two hours before the published flight time at the Special Assistance desk and at the latest present yourself no later than one hour before the published departure time.
Stansted Airport is committed to meeting the requirements of the Equality Act and makes every effort to ensure its communications, including this website, are accessible to people with special needs, including those with visual, hearing, cognitive and motor impairments.