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Car Park FAQ'S

Pre-book parking to secure your space

Our Car parks have a height restriction as follows:

Long Stay 3.5 m or 11' 6"
Mid Stay 3.5 m or 11' 6"
Meet & Greet 2.2 m or 7' 2"
Short Stay Car Parks (Red, Orange, Green) – No restriction
Jet Parks – No Restriction
Trailers are not permitted in any of our parking facilities.

At car park entrance, take a ticket from the machine if you have not pre-booked. If you have pre-booked, the Automatic Number Plate Recognition (ANPR) system will recognise your number plate and the barrier will automatically lift.

If you have any issues please buzz the intercom and inform the operator you have pre-booked online.

If you have not pre-booked, you can pay at the pay stations in the terminal buildings when you leave OR insert your credit or debit card at the exit barrier. The card will be charged automatically with the correct amount. If you have pre-booked, the barrier will automatically lift on recognition of your vehicle registration.

If you have pre-booked Meet & Greet, approach the entry barrier and your car will automatically activate the intercom system. The operator will grant you access and provide parking instructions. Please remember to hand your keys into the office or use our self-service kiosks.

Please also have your return flight details available, we will make a note of these to ensure your vehicle is ready upon your return.

When you return, the Meet & Greet reception team will direct you to your car and advise of the exit procedure.

If you have pre-booked Valet, approach the entry barrier on the forecourt signposted 'Express Set Down'. The Automatic Number Plate Recognition (ANPR) system will recognise your number plate and the barrier will automatically lift. If you have any issues please buzz the intercom and inform the operator you have pre-booked online.

On your return please walk to the Meet & Greet reception located adjacent to the PTI/Red Short Stay car park and a member of staff will escort you to your car and advise of the exit procedure.

Car parks are priced per calendar day or part thereof. Prices are subject to change and quotes are valid at the time of booking only. The number of days charged is calculated on the basis of the dates and times you select at time of booking.

For example if you are travelling on a Monday and returning the following Monday you will be charged for 8 days.

All prices shown are in GBP and include VAT at 20%.

Booking can be amended up to 24 hours before your car parking is due to start (Excluding promotional products which clearly state no amends/refunds). 

Amend your booking online or call 0800 093 7851*. Please note if you booked during a sale or at a lower price and that rate is no longer available the new rates will apply.


*Calls are free from landlines and mobiles. (9am-6pm every day).

Cancellations are subject to the terms and conditions of your booking.

Cancellations must be made at least 24 hours prior to your scheduled car park arrival date. A £7.50 administration charge will be levied and deducted from the refunded amount.

Bookings made less than 24 hours before departure cannot be cancelled and are non-refundable. All bookings cancelled within 24 hours of the car park arrival date will not be refunded.

You can cancel your booking online or call 0800 093 7851*

*Calls are free from landlines and mobiles. (9am-6pm every day).

Bookings are accepted up to 2 hours before arrival, or 6 hours for Meet & Greet bookings. All car parks are subject to availability.

For Customers wishing to turn up and park, please follow the signs to the terminal and then for Long, MidStay or Short Stay Parking. All Car Parks have disabled bays clearly signed. Jet Parks Customers (Pre Booked Only) please ensure that at time of booking you make your requirements known and you will be upgraded automatically into Long Stay.

For LongStay and MidStay Car Parks a regular bus service operates and the buses are DDA compliant.

Find out more about services available at the airport for customers with disabilities or reduced mobility. If you are concerned about accessibility on your flight please contact your tour operator, airline or travel agent for further details.

For general enquiries please call customer services on: 0800 093 7851*

*Calls are free from landlines and mobiles. (9am-6pm every day).

All you need is your booking confirmation e-mail. This will help you get to the correct car park and also has your reference number in case you need to speak to a member of staff.

For general enquiries please call customer services on: 0800 093 7851* (Open Mon-Sun 9am-6pm).

*Calls are free from landlines and mobiles.

 

You can also amend your vehicle details online by clicking here and selecting 'Amend or cancel a booking'.

 

All our car parks are on site and are managed by Stansted Airport. However, the price can vary dependent on availability, car parking facilities and distance to the terminals. View information on all our car parks at a glance to decide which one is most suitable to your needs.

You will receive an on-screen confirmation which details your booking reference and instructions (please read these carefully). Please print this page for your records as you will need this information at the airport.

We will also send you a confirmation email, failure to receive the confirmation email has no bearing on the status of your booking.

If your vehicle has not been recognised, please press the intercom assistance button on the entry column, a member of staff will then assist you.

You will be charged for the additional days at the standard turn up rate. Please refer to the terms and conditions on your booking confirmation. Please note charges are only applicable if you leave the car park 6 hours after the departure date and time entered at time of booking.

Automatic Number Plate Recognition is used for pre-book customers only. If you have pre-booked your parking, drive up to the barrier, once the ANPR Cameras have recognised your vehicle registration the barrier will raise so you may enter the car park.

If for any reason the ANPR Cameras do not recognise your Registration plate (If the vehicle plate is obscured by dirt etc.), the barrier will not lift in this instance. Please press the intercom assistance button located on the entry column and a member of staff will assist you.

We accept PayPal, Visa, Mastercard, Delta ,Maestro, American Express, and Electron for pre-booking. We are unable to accept any other form of payment via this website.

Information on picking up and dropping off passengers can be found on the Stansted Airport Website. We are unable to accept any other form of payment via this website.

This could be because: You are trying to book for less than the minimum stay The car park is fully booked for all or part of your stay You do not meet the booking conditions for that product.