Our performance

We’re always aiming to provide a world-class service to our passengers and airlines. Here you can find out about our performance in the following key areas:

Traffic statistics: Our monthly report on air traffic covering the number of passengers we serve and the amount of air transport movements.

Finance: BAA was de-listed from the London Stock Exchange on 15 August, 2006 and is now owned by the Ferrovial Consortium. 

Customer service: We’re always striving to exceed our customers’ expectations. 

Corporate responsibility: Every year we report on our sustainability performance. This data and our performance is verified by independent consultants in Environmental Resource Management (ERM).

Regulation: Our three London airports are price regulated by the Civil Aviation Authority and the Competition Commission. Performance is reported to our regulator annually.

Awards: Over the years we’ve received numerous awards.