Our performance

Customer Service 
We are a customer-orientated business, and are dedicated to meeting our customers’ needs. Learn more about our Quality of Service Monitor.

Traffic Statistics
We report monthly on our air traffic statistics from the amount of passengers we serve, to the amount of air transport movements.

Corporate Responsibility 
We report annually on our sustainability performance. Each year independent consultants Environmental Resource Management (ERM), externally verify our data, including performance against targets.

Financial Results
Our parent company, BAA is listed on the London Stock Exchange and our financial results are reported half-yearly.