In the terminal
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Our new arrivals extension is carbon-neutral, thanks to biomass heating technology.
In the terminal
The special assistance help desk is at the front of the terminal building, between Check-in Zones D and E. It is staffed 24 hours a day.
Facilities for the hard of hearingInduction loops are fitted in certain areas of the terminal and satellites, and are identified by the sympathetic ear sign. All telephones in the airport are fitted with induction couplers. Public text phones are provided in certain areas. A number of airport staff are proficient in BSL Stage 1 and the majority have been trained in deaf awareness. Some staff members can finger-spell.
Facilities for the blind and partially sightedGuide and hearing dogs are the only dogs allowed in the terminal buildings. The airport directional signs are black on yellow, providing optimum contrast. Reserved seating areas aim to provide low-level flight information screens, but if you have difficulty seeing the monitors please advise your airline at check-in.
Getting to your gateA transit system connects the departure lounge with the satellite buildings where the departure gates are located. The same service operates for returning passengers:
- All trains are fully wheelchair accessible.
- Each train has help points at either end of the car.
- Trains normally run every three minutes. Travel is free.
Reserved seating areas, clearly identified with special assistance pictograms, are available for passengers with special needs and are located throughout the airport in the public seating areas. These areas aim to provide:
- An induction loop.
- Armrests on both sides of seats.
- Space for wheelchair users.
- Low-level flight information screens.
The safety and security of passengers is our number one priority. All passengers must pass through security control before they enter the departure lounge. Wheelchair users will inevitably activate the archway metal detector, and security personnel are obliged to hand-search passengers who activate the alarms; therefore chair and passenger will be searched. You can ask to be searched in private if you prefer.
ToiletsUnisex accessible toilets are provided on the main concourse and within the departures lounge. Parents travelling with children are welcome to use the unisex accessible toilets.
We are committed to ensuring our accessible toilets are kept in a satisfactory condition at all times and some units, including those in the main departure lounge, are fitted with RADAR keys (www.radar.org.uk). Signs on each unit explain how to obtain a key.
For further enquiries about special needs assistance at Stansted Airport please call +44 (0)844 335 1803. If you are deaf or hard of hearing, please call the Stansted minicom service on +44 (0)1279 663 725.