Information desk
Search Heathrow
Our new arrivals extension is carbon-neutral, thanks to biomass heating technology.
Information desk
The airport information desk is in the international arrivals area. It is open daily from 05:30 to 01:30 and provides help with general airport enquiries, flight information and paging calls.
The information desk offers additional facilities including:
- Photocopying (20p per sheet)
- Sending faxes (£1.50 UK, £2 outside the UK)
- Receiving faxes (20p per sheet)
- Paging cards (20p each).
When the information desk is closed, help is provided via 24-hour courtesy telephones in the terminal and satellite buildings.
After security, there is an airline information desk in the departures lounge.
Help pointsAssistance can be provided from any of the airport help points. These can be found within each of the Short Stay Car Parks (Red, Orange, Green, Fast Track and 15 Minute Pick Up areas).
You'll also find help phones outside the revolving terminal entrance doors, and along the outer lane pavement of the set-down area (on the terminal forecourt).
You can request free wheelchair push/provision or help getting your baggage to check in.