Contact us
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General enquiries
Tel: +44 (0)844 335 1803
Our address
Stansted Airport Limited, Enterprise House, Bassingbourn Road, Essex, United Kingdom, CM24 1QW
| Area | Responsibility | Contact details |
|---|---|---|
| Air Traffic Control | NATS | |
| Advertising | BAA | |
| Airline routes | CAA | |
| Airline landing slots | ACL | |
| Baggage | Airline | |
| BAA travel sales | BAA | Book flights and hotels online |
| Careers | BAA | Email: recruitment_queries@baa.com |
| Car parking | BAA | Book Stansted Airport parking |
| Charges and tariffs | BAA | |
| Check-in and boarding | Airline | |
| Retail | BAA | |
| Customs | HM Revenue & Customs | |
| Feedback | BAA | |
| Filming and photography | BAA | |
| Flight information - live | Airlines | Tel: +44 (0)844 335 1803 |
| Flight information - SMS | BAA | Stansted flight information service |
| Flight information - regarding a particular flight | Airline | |
| Stansted main switchboard and general enquiries | BAA | Tel: +44 (0)844 335 1803 |
| Stansted Media Centre | BAA | Email: stanstedmediacentre@baa.com |
| Immigration | UK Border Agency | www.bia.homeoffice.gov.uk |
| Investor Relations | BAA | |
| Lost property - lost or found in the temrinal or airport grounds | ISS | Tel: +44 (0)1279 663 293 |
| Noise | BAA | Email: stanstednoiseline@baa.com |
| Property | BAA | Email: matthew_brazier@baa.com |
| Public Transport | Stansted Express | www.stanstedexpress.com |
| Security - passenger advice | BAA | |
| Security - government guidelines | Department for Transport | |
| Shopping at Stansted | BAA | |
| Special assistance |
| |
| WorldPoints | BAA | WorldPoints information |