Stansted noise contacts

The Noise Communications Team is there to provide information to the public and to respond to any complaint or enquiry you might have.

They monitor the noise levels and track-keeping of all departing aircraft. They can also give information about flight paths, for example to prospective home-buyers.

They also provide complaints statistics to the airport’s independent Consultative Committee, which is made up of local councillors, airlines, passenger and pressure groups. For further information on the Stansted Airport Consultative Committee (STACC), please see www.stacc.info.

Read a copy of our Policy on Handling Aircraft Noise Complaints (45KB PDF)

You can get in touch with the Noise Communications Team in the way that suits you best:

Email
stanstednoiseline@baa.com

Telephone 
0800 243 788 (Freephone)
01279 662 971(Fax)

Postal address
BAA Stansted
Noise Communications Team
Enterprise House
Stansted Airport
Stansted
Essex CM24 1QW

Queries regarding Stansted's corporate reporting

Email  stanstedpublicaffairs@baa.com

Queries regarding Stansted's noise insulation programme

Email james_hatfield@baa.com

Telephone +44 (0) 1279 663741

Postal address
Scheme Administrator
Property Department
BAA Stansted
3rd floor
Enterprise House
Stansted Airport
CM24 1QW

Queries regarding home owner support scheme

Email james_hatfield@baa.com

Telephone +44 (0) 1279 663741

Postal address
Scheme Administrator
Property Department
BAA Stansted
3rd floor
Enterprise House
Stansted Airport
CM24 1QW

Queries regarding community buildings noise insulation scheme

Email james_hatfield@baa.com

Telephone +44 (0) 1279 663741

Postal address
Scheme Administrator
Property Department
BAA Stansted
3rd floor
Enterprise House
Stansted Airport
CM24 1QW 

Queries regarding home relocation assistance scheme

Email james_hatfield@baa.com

Telephone +44 (0) 1279 663741

Postal address
Scheme Administrator
Property Department
BAA Stansted
3rd floor
Enterprise House
Stansted Airport
CM24 1QW
 
Queries regarding vortex strikes and items falling from aircraft

Vortex
If damage has occurred, telephone BAAs assessor

Telephone 07860 323816

Damage caused by items falling from aircraft, including ice-falls, should be reported to the Civil Aviation Authority (CAA), Weekdays 08:30 to 18:00 

Telephone 080 7453 6030

Weekends, and between 18:00 and 8:30 on weekdays

Telephone +44 (0)20 7379 7311