1.1 These terms and conditions ("Terms") apply to all bookings for services made via this website. Please read carefully those Paragraphs of these Terms which apply to the services you are buying (any or all of Paragraphs 2 (for car parking), 3 (for valet parking), 4 for meet & greet or 5 (for lounges). Please then read Paragraphs 6 to 9 which apply to all customers.
1.2 The Website is owned by Stansted Airport Limited (Company Number: 1990920) "STAL" which is incorporated in England. The registered office of STAL is London Stansted Airport, Enterprise House, Bassingbourne Road, Essex, United Kingdom, CM24 1QW.
1.3 In these Terms, references to "the Airport" are references to STAL(for all services provided at Stansted). In these Terms "you" and "your" refer to any person who makes a booking via the Website and "we" and "us" refers to the Airport, as described above. The contract for car parking, valet parking, fast track or lounges is made between you and the Airport.
1.4 Stansted Airport Limited is a subsidiary of The Manchester Airport Group PLC which is registered for VAT under number 707 7228 31.
1.5 These Terms contain important information and they specify those matters for which the Airport does not accept responsibility.
1.6 Should you need to contact us please call us on 0800 042 0213.
2.1 When you book car parking via the Website you will be given a unique booking reference number ("Booking Reference"), either (at your option) via an email.
2.2 The booking you make is non-transferable either from you to someone else or between different car parks.
2.3 You must enter/exit the car park following the instructions provided to you in your e-mail confirmation and on the car park booking confirmation page, using the credit/debit card used for the payment of this booking. Your booking is only valid for your designated car park on the specified dates. Any additional charges incurred as a result of non-compliance with entry/exit instructions or use of a different car park will be charged to your credit/debit card and will not be refunded.
2.4 The terms and conditions of use of the car park are as follows:
(a) Car parks are priced per calendar day or part thereof. Prices are subject to change and quotes are valid at the time of booking only. The number of days charged is calculated on the basis of the dates and times you select at time of booking. If a customer stays up to 6 hours beyond the exit time specified during the booking process you will not be charged an additional fee. If however, you leave the car park 6 hours beyond the exit time specified at time of booking you will be charged the 24 hour turn up rate. The turn up rates are displayed at the entrance of the car park and the fee must be paid in full before you leave the car park. Please note that this extra charge applies irrespective of the reason why your return to the car park, unless your delayed return is caused by the negligence of the Airport.
(b) All prices shown are in pounds sterling and include VAT at the prevailing rate.
(c) When you enter the car park, it is imperative that, at the gate, you follow the instructions you have been issued with (via email). Please be aware that some car parks use a number plate recognition service and as such if your number plate is not recognised or is not consistent with the number plate for which you have booked, you may not be allowed in.
(d) If you are issued with a car parking ticket on entry to the car park, please retain this in a safe place as you may need it to exit. On exit please follow the instructions issued to you at the time of booking.
(e) When you have parked your vehicle, it is your responsibility to:
(f) lock your vehicle securely;
(ii) fully close all windows of your vehicle;
(iii) apply your handbrake properly;
(iv) engage any steering lock, alarm or immobiliser you have;
(v) not leave any animal or person within your vehicle;
(vi) ensure that your possessions are placed in a locked boot and are not on display.
The Airport cannot be held responsible for any loss or damage whatsoever occurring to your vehicle or possessions within it resulting from your failure to do these things. The Airport and its subcontractors do not accept any valuables or other articles for safe custody.
(g) You must drive carefully and responsibly in the car park. You must also ensure that any children and animals are properly supervised and are at all times accompanied when they are using the car park. Please take care to be aware of all vehicles in motion within the car park.
(h) You must comply with all directional signage and other instructions when in the car park.
(i) The Airport does not accept liability for:
(i) damage to your vehicle (whether caused accidentally or by way of vandalism);
(ii) theft of, or from, your vehicle, while the vehicle is in the car park, unless such damage or theft is caused by the negligence of the Airport or its agents or employees, and then only to the extent that the Airport’s negligence has caused or contributed to the relevant damage or theft.
(j) If you fail to collect your vehicle more than 30 days after the date which you have specified for exit in the booking then, absent a written notification to us specifying:
(i) the vehicle registration number;
(ii) its approximate location within the car park; and
(iii) the reason for the delay in collection plus details of the expected (revised) collection date, we will deem the vehicle to have been abandoned. In such circumstances, providing we serve not less than 30 days notice in writing via recorded delivery to the address provided at the time of booking, we shall be entitled to remove and sell the vehicle and deduct from the proceeds both our reasonable handling expenses and any unpaid sums for days in which the car has been in the car park calculated at the drive up tariff. We will then remit the balance to the credit card of the person who has made the booking (unless we are notified to do otherwise in writing). Our rights of disposal set out herein are in addition to any of our rights to dispose of unclaimed vehicles under the Torts (Interference with Goods) Act 1977.
(k) While the Airport uses reasonable endeavours to ensure that the car parks are secure, the Airport does not guarantee that they are a secure environment.
2.5 The following terms apply to use of the transfer service:
(a) Please be aware that you need to leave an appropriate amount of time to reach the terminal building from the car park using the transfer service. Guides to the estimated transfer time (in normal traffic conditions) and the frequency of buses are set out on the Website, but in addition to this you should ensure that you factor in time to find a space, get your luggage out of the car, lock the car and walk to the relevant bus stop or pod station. The Airport does not accept responsibility if you miss your flight or your airline check-in has closed because you have not left enough time to get into the car park, and then from the car park to the terminal.
(b) Please take care to ensure that you board the correct bus as not all buses call at all car parks.
(c) The estimated frequency of the buses and the estimated journey time to the terminal (in normal traffic conditions) is set out on the Website.
(d) Please ensure that you remember to take all of your luggage off the bus when you arrive at the terminal. The Airport does not accept responsibility if you miss your flight or your airline check-in has closed because you have to recover luggage which you have left on the bus.
(e) The Airport does not accept liability for increased duration of transfer times from car park to the terminal building which are caused by exceptional volumes of traffic, road works or accidents, mechanical breakdown or failure, adverse weather conditions or staff shortages (howsoever caused).
2.6 In using the car park, you agree to abide by any additional terms of such use that may be displayed in or around the car park. These may include, but are not limited to, terms regarding permissions to be in the car park and penalties for parking in prohibited places.
2.7 We reserve the right to move any vehicle within or outside the car park to the extent that we deem necessary to carry out the efficient management of the car park.
2.8 If your vehicle is parked in a manner which (in our reasonable opinion) is unsafe, is outside of a designated parking space, impedes the free flow of traffic in and around the car park or is in breach of any restriction marked on signage or on the ground in the car park (or otherwise brought to your attention), we may:
(a) cause your vehicle to be removed without notice, and you will be responsible for the costs of such removal and recovery; and/or
(b) issue a parking charge notice to you for such amount as may be published at the car park from time to time in respect of the relevant breach.
2.9 The following are not permitted in the car park, and we reserve the right to refuse to allow you to use the car park if you carry out any of these activities in the car park:
(a) conducting any service work, cleaning or repairs to your vehicle;
(b) carrying out any business activity, including but not limited to in connection with selling, hiring or other disposal of your vehicle;
(c) filling or emptying of fuel tanks;
(d) misusing or damaging any part of the car park;
(e) parking outside of a designated parking bays (appropriate to your vehicle) or otherwise as instructed by car park staff;
(f) driving dangerously or too fast;
(g) making unnecessary noise or nuisance, including playing music in a way that annoys other users of the car park or people living or working nearby;
(h) filming or taking photographs;
(i) cooking or lighting fires;
(j) using the full facilities of a camper van, including but not limited to the toilet, bathroom and kitchen;
(k) doing or attempting to do anything which is a criminal offence;
(l) spending excessive time (as we may determine) in your vehicle in the car park. This includes sleeping in your vehicle.
3.1 All prices shown are in pounds sterling and include VAT at the prevailing rate.
3.2 When at the M&G reception area, you must drive carefully and responsibly. You must also ensure that any children and animals are properly supervised and are at all times accompanied when they are at the reception area. Please take care to be aware of all vehicles in motion within the reception area.
3.3 When you have parked your vehicle at the reception area, it is your responsibility to:
(a) lock your vehicle securely and hand your keys in at the Valet & M&G Office;
(b) fully close all windows of your vehicle;
(c) apply your handbrake properly;
(d) engage any steering lock, alarm or immobiliser you have;
(e) not leave any animal or person within your vehicle;
(f) ensure that your possessions are placed in a locked boot and are not on display.
The Airport cannot be held responsible for any loss or damage whatsoever occurring to your vehicle or possessions within it resulting from your failure to do these things. The Airport and its subcontractors do not accept any valuables or other articles for safe custody.
3.4 You must comply with all directional signage and other instructions when in the reception area.
3.5 The Airport is responsible for ensuring that your car is driven carefully, and the Airport and its subcontractors are insured for any loss or damage to your vehicle which occurs as a result of the negligent driving of the Airport’s employees and subcontractors who are providing the valet parking service. As such, the Airport will pay to you the reasonable cost of repairing any damage to your vehicle which is caused by the negligent driving of its employees and subcontractors while they are providing the valet parking service, provided that the aggregate liability of the Airport and its subcontractors to you shall be limited to £50,000 (fifty thousand pounds).
3.6 Except as set out in Paragraph 4.5 above, the Airport does not accept liability for damage to your vehicle (whether caused accidentally or by way of vandalism) while the vehicle is in the car park/reception area.
3.7 The Airport does not accept liability for theft of or from your vehicle unless you have entrusted the keys of the car to the Airport and then only provided that the keys have been used in order to carry out the theft.
3.8 You should ensure that you leave with the Airport’s employees or subcontractors only your ignition key, the key to your driver’s door and the key for any security or immobilisation device fitted to your vehicle. The Airport and its subcontractors accept no liability for any loss or damage suffered by you where you leave other keys with us.
3.9 By leaving your vehicle with the Airport’s employees or subcontractors, you warrant that the vehicle is and at all times while in our custody shall be roadworthy, has a valid MOT, tax disc and is properly insured so as to comply with all relevant legislation in the United Kingdom. You hereby indemnify the Airport and its subcontractors in respect of all claims, losses, damages, costs and expenses suffered by the Airport or its subcontractors arising from any breach of this warranty. You accept liability for all harm suffered by third parties as a result of any breach of this warranty.
3.10 If you fail to collect your vehicle more than 30 days after the date which you have specified for exit from the car park in the booking then, absent a written notification to us specifying:
(a) the vehicle registration number;
(b) the reason for the delay in collection plus details of the expected (revised) collection date, we will deem the vehicle to have been abandoned. In such circumstances, providing we serve not less than 30 days notice in writing via recorded delivery to the address provided at the time of booking, we shall be entitled to remove and sell the vehicle and deduct from the proceeds both our reasonable handling expenses and any unpaid sums for days in which the car has been in the car park calculated at the drive up tariff. We will then remit the balance to the credit card of the person who has made the booking (unless we are notified to do otherwise in writing). Our rights of disposal set out herein are in addition to any of our rights to dispose of unclaimed vehicles under the Torts (Interference with Goods) Act 1977.
3.11 While the Airport uses reasonable endeavour to ensure that the car parks are secure, the Airport does not guarantee that they are a secure environment.
These are the terms and conditions on which we supply your Jetsetters VIP product to you.
Please read these terms carefully. These terms tell you who we are, how we will provide the services to you, how you and we may change or end the contract, what to do if there is a problem and other important information.
We are Stansted Airport Limited (Company Number: 1990920) which is incorporated in England, and its registered office is London Stansted Airport, Enterprise House, Bassingbourne Road, Essex, United Kingdom, CM24 1QW.
You can contact us by telephoning our customer service team at 0800 042 0213 (Calls are free from landlines and mobiles. Lines are open 7 days a week 09:00-18:00).
If we have to contact you we will do so by telephone or by writing to you at the email address you provided to us in your order.
Placing your order
You can place your order on our booking site, and as part of the process we will let you know what is included in your Jetsetters VIP product and the price.
You must place your booking more than 72 hours prior to your flight, and we will not be able to accept your order if it is booked after that time.
Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
If we are unable to accept your order, we will inform you of this by email and will not charge you for the services. This might be because of unexpected limits on our resources, because we have identified an error in the price or description of the service or because we are unable to provide the services on the date you have specified.
When you place your order you will be required to provide your contact information including your contact number and email address. Failure to provide this information may result in us being unable to provide our Jetsetters VIP product to you.
Our Jetsetters VIP Products
The details of what is available as part of our Jetsetters VIP product is outlined at the time of booking.
Some of the services are subject to availability and we cannot guarantee that we will be able to provide these services to you as part of the product. This will be highlighted as part of the product description. We will where ever possible let you know which services are not available in advance of your arrival at the airport. The provision of services may be subject to airline approval, and in some instances will not be available. You are not entitled to a refund if a service flagged as ‘subject to availability’ is not available.
Our product is available to passengers over the age of 18, or to passengers under 18 year olds provided they are accompanied by a parent or guardian over 18 years of age. A maximum of 2 people are permitted per booking and therefore only 1 under 18 year old is permitted per booking. A maximum of 2 check-in bags and 2 carry-on bags are permitted per booking.
Our rights to make changes
We may change the services to reflect changes in relevant laws and regulatory requirements, for example if there is a change in security requirements at the airport.
Providing the Jetsetters VIP product
We are not responsible for delays outside our control. If our supply of the services is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event.
You will be given a time slot to arrive at the airport as part of the Jetsetters VIP product, if you do not arrive within that time slot we reserve the right to cancel your Jetsetters VIP product and we will not be liable to refund you for the product. If you get delayed on the way to the airport please let us know as soon as possible by using the contact details in your confirmation email/SMS, and we will try to rearrange your arrival time slot. If you do not show up at the Airport in your allocated time slot you will be deemed a ‘no-show’ and you shall not be entitled to any refund.
You are responsible for complying with the airport security requirements, and we are not responsible for any delay that is caused by your failure to comply with these requirements (including where you are required to repeat security processes).
Your right to cancel
You can cancel the contract by giving not less than 24 hours’ notice prior to your travel by visiting www.stanstedairport.co.uk and following the online instructions. You will receive written confirmation of the cancellation to the e-mail address stipulated. In the event of any problems, you may alternatively cancel by phoning 0800 042 0213 (Calls are free from landlines and mobiles. Lines are open 7 days a week 09:00-18:00).
Cancellations must be advised at least 24 hours prior to your travel date.
ALL BOOKINGS CANCELLED WITHIN 24 HOURS OF THE TRAVEL DATE WILL NOT BE REFUNDED.
Even if we are not at fault and you do not have a right to change your mind, you can still end the contract before it is completed, but you may have to pay us compensation.
Our right to end the contract
We may end the contract if you break it. We may end the contract for a service at any time by writing to you if:
We reserve the right if prevented from supplying the services for any reason to cancel the contract and, where we cancel due to own inability to the services we will provide a full refund. We will attempt to provide as much notice as is possible.
Price and payment
The price of the Jetsetters VIP product (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the Jetsetters product advised to you is correct. However, please see below for what happens if we discover an error in the price of the service you order.
It is always possible that, despite our best efforts, some of the services we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the service’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the service's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.
We will take payment when you place your order, we accept payment from all major debit and credit cards and via Paypal.
Our responsibility for loss or damage suffered by you
We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the services.
We are not responsible for the loss of or damage to your property during your time at the airport, and we are not responsible for supervising or monitoring your property while you are at the airport.
We only supply the services for domestic and private use. If you use the services for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We may provide you with third party products as part of the provision of services, including food items and perishable goods. These products will be clearly labelled with storage instructions and best before/sell by dates. We advise you follow these instructions and we will not be held responsible for any illness, food poisoning from such goods.
We are not responsible for ensuring you get to your flight, any delays to your flight or any for any other part of travel plans. You remain responsible for ensuring you are at your gate to board your flight on time.
How we may use your personal information
Other Important Terms
We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
You cannot transfer these services to anyone else and the person named at the time of the booking must be present.
This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the services in the English courts. If you live in Scotland you can bring legal proceedings in respect of the services in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the services in either the Northern Irish or the English courts.
Subject to Paragraph 5.1 below, you can cancel the contract by giving no less than 24 hours notice prior to the Car Park Arrival date and time by visiting www.stanstedairport.com and following the online instructions. You will receive written confirmation of the cancellation to the e-mail address stipulated. In the event of any problems, you may alternatively cancel either by email to email@example.com or call 0800 093 7851.
4.1. Cancellations must be advised at least 24 hours prior to the Car Park Arrival Date. A £7.50 administration charge will be levied and deducted from the refunded amount. Bookings made less than 24 hours before departure can’t be cancelled and are non-refundable. Certain car park products are non-refundable and non-amendable; where this is applicable it will be stated in the product description on the booking website.
4.2 Where a change is required for a reduction in the number of days in your car park, valet or Meet & Greet parking booking then, the Airport must receive notice of your change to your booking at least 24 hours before the car park entry start date and time of your booking. If you do not give the required advance notice as stated, no refund will be given or if the change requires additional parking days to those indicated in your booking you may have to pay the full daily rate from time to time of the relevant car park.
4.3 No retrospective refunds will be made after the car park entry start date or drop off entry time if you’ve booked Valet or Meet & Greet (as detailed on your voucher) if you have not followed the cancellation and/or changes to booking procedures set out.
4.4 No refund will be made if a booking has not been redeemed for any reason or cancelled in accordance with these Terms following procedures set out above.
4.5 Any days booked and left unused will not be refunded unless you have followed the changes to booking procedures set out above.
4.6 No refund (only made where due) will be made unless you can provide the Airport with a pre-paid booking reference number. Refunds are made to the original card on which payment was made.
4.7 Your statutory rights are not affected.
4.8 If the Airport cancels your booking for a reason within its direct control and not due to an event beyond the Airport’s control (see Section 6 below) then the Airport will refund the amount it has received from your pre-booking to you on the card on which payment was made.
4.9 Cancellations must be advised at least 24 hours prior to the Car Park Arrival Date. Bookings made less than 24 hours before departure cannot be cancelled and are not refundable.
A £7.50 administration charge will be levied and deducted from the refunded amount unless Cancellation Protection insurance has been purchased. Bookings at special discounted rates are non- refundable.
Customers who include the Cancellation Protection insurance within their booking will not incur the £7.50 administration charge should they need to cancel their booking at least 24 hours before departure. They will be eligible for a full refund of their original booking ONLY, not any additional fees incurred.
5.1 The Airport does not accept liability for any failure by it to perform its obligations due to an event beyond its reasonable control. A non-exhaustive list of such events includes war or threat of war, riots, civil strife, terrorist threats or activity, industrial disputes, natural and nuclear disaster, fire, adverse weather conditions, volcanic eruption or ash cloud, government regulations, closure or congestion of airports, and / or cancellation or changes of schedules by airlines.
5.2 Except as expressly stated in these Terms, the Airport shall not be obliged to either refund any pre-payment by you, or make any other change to your booking in the event that you wish to amend or cancel your booking due to an event of the kind listed in Paragraph 6.1.
6.1 The Airport will act with reasonable skill and care when providing services to you.
6.2 Nothing in these Terms limits the Airport's liability in the case of death or personal injury caused by the Airport's negligence, or in the case of fraud.
6.3 Without prejudice to Paragraph 7.2 above, the Airport’s liability to you for the provision of car parking, valet parking, fast track security or lounge services shall be limited to an aggregate of £50,000.
6.4 The Airport does not accept liability for:
(a) any indirect or consequential loss; or
(b) any loss of profit, loss of enjoyment, loss of revenue, loss of data, or loss of earnings.
7.1 Any contract made between you and us via the Website is governed by English law.
7.2 We reserve the right to change these Terms, but once you have made a booking the Terms which apply are those which were on the Website at the time of booking. However please do not assume that the Terms which applied on one occasion when you booked a service from us will continue to apply when you next book. We recommend that you always read these Terms before booking to satisfy yourself that you accept them.
7.3 These Terms, along with all other relevant terms and conditions that are referred to herein (including those available at the car park and online from lounge operators), constitute the entire agreement between you and the Airport with respect to the sale of the relevant services.