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Services & Facilities

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Services And Facilities

Find out about facilities and services at London Stansted Airport, from internet access to bureaux de change.

Overnight in the Terminal

London Stansted Airport advises that overnight access to the terminal is limited with some parts of the building not accessible for operational reasons.

We do not allow the use of camp beds, sleeping bags and other portable sleeping aids, and passengers are reminded not to arrive at the airport sooner than three hours prior to their scheduled departure time.

If you have an early morning flight and use public transport to get to the airport, there are various coach and trains service options available. More information.

We do, however, understand that there are occasions when passengers may have to or wish to travel to London Stansted the night before their early flight, hence a range of accommodation options on and off-airport from budget to four-star hotels is available. More information.


Overnight in the Terminal
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Baggage Enquiries

Baggage allowances are determined by airlines and will depend on a variety of factors such as fare paid and aircraft type, so be sure to check baggage allowance information well in advance of setting off to Stansted Airport. 

Internet Access

Internet kiosks are available before and after security control for seamless communication on the move.

If you have a mobile internet device such as a laptop or smartphone, you can also print vital documents at the kiosks, ensuring you can brush up on last minute paperwork during the flight.

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No.1 Traveller Lounge

Escape Lounge

Book Escape Lounge now for complimentary food and drink, free WiFi and to simply unwind before you fly. All for only £25.00 per person (£30.00 turn-up).

Prayer Room

If you need somewhere for prayer or quiet reflection, please visit one of our prayer rooms in the main Terminal Building.

There is a prayer room located opposite Check-In Zone A. Once you have passed through security, you will find a further prayer room near the Escape Lounge in the main Departure Area.

Both rooms are open 24 hours a day and are for use by people of any faith, or of none.

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VAT Refunds

Visitors from non-European Union countries can reclaim the sales tax (VAT) on purchases from a number of British retailers.

This can be claimed by purchase goods from any merchant displaying the Tax Free Shopping sign and filling in a tax refund form by the retailer, which is to be kept alongside receipts which can be used to claim back tax.

Bag Wrapping and Weighing

Luggage-Point offer a Bag Wrapping facility within the Landside concourse at Stansted Airport.

Passengers can take advantage of the service to protect and secure their luggage prior to check in. Bag Wrapping is available from Zone A at the front of the terminal concourse.

Luggage Weighing services can also be found throughout the Landside concourse. Luggage-Point's Weigh-Point kiosks are in operation to provide passengers with accurate luggage weight readings and up to date airline charges. Luggage weighing services can be found along the front of the terminal concourse from Zones A through to G.


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Cash Machines

Cash machines are available in key areas around Stansted Airport, before and after security.


Order your crate protenction guaranteed currency now and conveniently pick up at the airport before you fly.

Benefits of the pay on collection service through Moneycorp includes competitive exchange rates and a choice of over 50 currencies.

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Family Facilities

Travelling with children doesn't need to be a stressful process. At Stansted Airport you will find all the services and facilities you need to keep kids happy and entertained at the airport, whether that's from baby changing rooms to pre-flight entertainment and dedicated family rooms at specified gates.

Information Desk

The 24-hour airport information desk is located in the international arrivals area, providing help with general airport enquiries, flight information and paging calls.

The information desk can also provide additional support regarding services such as photocopying, sending and receiving faxes, and printing on-line boarding documents.

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Meeting at the Airport

Stansted Airport does not have an official meeting point. However, Costa Coffee (International Arrivals) makes an ideal spot to meet in.

Alternatively, many passengers find the Information Desk located in the International Arrivals area, as a convenient meeting place with the inclusion of comfortable public seating in close proximity.


Meeting Rooms

Meeting and conference facilities are available at Stansted Airport and through a variety of nearby hotel spots, including Hilton London Stansted Airport, Radisson Blu Hotel, and United Business Centre.


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Left Baggage

Left Baggage

Luggage-Point provides passengers with long or short-term holding of luggage, with prices for small, large and oversized items available at Luggage-Point Airport Services desk.



Postal Services 

If you need to send a letter or postcard from Stansted, you'll find post boxes in Check-in Zone E and International Arrivals, each handily located near WHSmith, where stamps can also be purchased. 

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Rest and Relaxation

When seeking peace and quiet before departing Stansted Airport, passengers can book into our luxurious Escape Lounge.

Upon entering the lounge at an affordable set price, you can enjoy your own chilled complimentary drinks, snacks, newspapers and magazines.

Further facilities geared towards a relaxing airport experience include an array of comfortable seating in one of our many cafés, restaurants and bars.


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Smoking Areas

Stansted is a smoke-free airport, with smoking only permitted in designated areas outside the terminal building.

Please be aware that once you have passed through security control, you will not be able to smoke anywhere in the airport.



Baggage trolleys are provided in the reclaim hall and other key areas in the terminal building, car parks, rail station and coach station.


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Lost Property

Luggage Point service lost property queries at Stansted Airport.

All items brought to the Luggage Point information desk are logged onto a dedicated search system to help passengers track down lost items.



Business Travel

To ensure you stay connected while travelling through the airport, we provide free Wi-Fi services in all terminals.

Stansted Airport is also in close proximity to well facilitated modern hotels, while opting for a stay in our Escape Lounge ensures you have peace and tranquility in which to work and send e-mails at leisure.



Business Services