Lost Property page
The Lost Property service is provided by Luggage-Point.
All items brought to Luggage-Point are stored securely and logged into their online Lost Property search engine at www.airport-lostproperty.com.
Each item processed as Lost Property is thoroughly checked and vetted to try and locate contact information for the rightful owner. As a result, a storage and administration charge may apply.
If an item is claimed, but can’t be collected in person, the following options are available:
1.) Nominated collection – If you can arrange for a friend or relative to pick up your lost item(s), let us know who they are and when they will be arriving. They will also need to provide us with a form of ID (passport/driver’s licence), so that we can authorise the release of your item to that person.
2.) Shipping – If collection can’t be arranged, Luggage-Point can send positively identified item(s) to any address through our Shipping & Courier service. Items can be sent to you, home or abroad, subject to the relevant retrieval charge plus applicable shipping costs.
3.) Storage – If collection and shipping are not the options for you, Luggage-Point can store your lost item(s) in our secure storage facilities for a period of up to 42 days until collection can be arranged. Please click here to see details of Left Luggage storage service.
Location: Luggage-Point Airport Services desk, International Arrivals landside concourse
Opening Hours: 24 hours
Telephone: 0330 223 0893
Furthermore, for all lost property enquiries relating to the items left in the cabin area of an aircraft from the following airlines: easyJet, Ryanair, Pegasus, Thomas Cook, Thomson, Flybe, please contact First Flight Forwarders. You can reach them on +44 (0) 1279 810014, via email: email@example.com or their online Lost Property search engine at www.airlinelostproperty.com.
Please Note - For luggage that has not arrived at Baggage Reclaim, please contact your airline directly.