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Coronavirus advice for travellers

Information about London Stansted Airport’s response to the Coronavirus (COVID-19) outbreak

Everyone’s safety is our top priority, and London Stansted Airport is following guidance from Public Health England relating to Coronavirus (COVID-19). We’re continuing to work with Public Health England to determine what further steps may be needed, should circumstances change in the future.

We are working closely with Public Health England on a range of measures to help keep our passengers and airport colleagues safe. Enhanced monitoring procedures for flights are in place along with information leaflets and posters. We have also implemented additional cleaning processes and procedures, for example enhanced cleaning of security trays and other facilities in our terminal building. We’ve added extra signs directing passengers to our toilet facilities so it’s easy to find somewhere to wash your hands.

For any questions about your flight, please contact your airline

The most up-to-date official information about Coronavirus can be found on Public Health England’s website.

If you are concerned about Coronavirus measures at your destination, please refer to the advice on the Foreign and Commonwealth Office website.

Find out how to protect yourself or check if you need medical help on the NHS website.

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Advice for travellers at London Stansted Airport


Q. Is Stansted Airport still operating?

A. London Stansted Airport remains open for business for those with essential travel, but please be aware that most flights are subject to change and cancellation. During this period there will also be reduced retail and food and drink provision in the terminal, and a change in some passenger facilities. Coach and rail services are also operating a reduced timetable. Please check the status of your flight with your airline before travelling to the airport.

Q. How can I find out if my flight is cancelled?

A. If your airline cancels your flight, they will contact you to let you know. For detailed information about flight schedules or flight cancellations, please contact your airline.

We recommend that you take out appropriate travel insurance as soon as you book your trip.

Q. My plans have changed and I need to cancel or amend my parking booking. How can I do this?

A. If you booked parking direct with London Stansted Airport, you can amend or cancel your booking online. Please visit our Car Parking FAQs for more information. If you booked with another provider, please contact them to amend or cancel your parking booking.

Q. Is public transport to and from London Stansted operating as normal?

A. In line with Government’s advice, people are advised not to travel on public transport unless the journey is absolutely essential. Public transport is running reduced hours in order to enable key workers to make essential journeys. To plan your journey to central London or other cities in the UK visit our Getting To And From pages and Transport for London here

Q. Do I need to allow extra time to travel through the airport?

A. We recommend giving yourself plenty of time to go through security and reach your gate. We also, as always, have access to our FastTrack service for access to a dedicated lane at security.

Q. Can I take hand sanitiser gel through airport security?

A. Yes, you can take hand sanitiser gel through airport security with your hand luggage, as long as the bottle size is under 100ml, and it is in a sealed, clear plastic bag with your other liquids. This bag must be taken out of your hand luggage and placed in the tray separately. Please check your bags and pockets carefully before going through security to make sure you aren’t accidentally carrying any other liquids. Read more about airport security

Q. Can I pack hand sanitiser gel in my hold luggage?

A. Yes, you can pack bottles of hand sanitiser in your hold luggage, subject to your airline’s baggage allowance and the hold baggage restrictions.

Q. Can I take anti-bacterial wipes through security in my hand luggage?

A. Yes you can. Anti-bacterial wipes are not considered liquids and can be taken through security. You do not need to put wipes in your liquids bag.

 

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