Coronavirus advice for travellers

London Stansted Airport is undertaking a pilot of measures aimed at working towards a new standard for safe international travel. As a result, passengers travelling through the airport are now asked to cover their faces and wear gloves. Passengers are encouraged to bring their own gloves and face coverings/masks to the airport. However, in the early stages of the pilot, passengers arriving without these items will be provided with gloves and masks that can be worn throughout the passengers’ time at the airport.

Face coverings should:

• Fit snugly but comfortably against the side of the face.
• Offer coverage above and below the mouth and nose.
• Allow for breathing without restriction.
• Be secure.
• Include multiple layers of fabric.

Staff will also be on hand to guide passengers through the usual security processes while wearing protective equipment.

Gloves should be well fitting and the disposable type (ski gloves, driving gloves etc. are not permitted).

Some limited temperature screening trials are also being undertaken to test equipment. The results will not be communicated to customers or used to influence whether a customer can travel.

For any questions about your flight, please contact your airline.

The most up-to-date official information about Coronavirus can be found on Public Health England’s website.

If you are concerned about Coronavirus measures at your destination, please refer to the advice on the Foreign and Commonwealth Office website.

Find out how to protect yourself or check if you need medical help on the NHS website.

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Advice for travellers at London Stansted Airport

Q. Is Stansted Airport still operating?

A. London Stansted Airport remains open for business for those with essential travel, but please be aware that most flights are subject to change and cancellation. Please be aware that during the current period there is no overnight access to the terminal building. Please do not arrive before 0500 or more than 90 minutes before your scheduled flight departure. During this period there will also be reduced retail and food and drink provision in the terminal, and a change in some passenger facilities. Coach and rail services are also operating a reduced timetable. Please check the status of your flight with your airline before travelling to the airport.

Q. How can I find out if my flight is cancelled?

A. If your airline cancels your flight, they will contact you to let you know. For detailed information about flight schedules or flight cancellations, please contact your airline.

We recommend that you take out appropriate travel insurance as soon as you book your trip.

Q. My plans have changed and I need to cancel or amend my parking booking. How can I do this?

A. If you booked parking direct with London Stansted Airport, you can amend or cancel your booking online. Please visit our Car Parking FAQs for more information. If you booked with another provider, please contact them to amend or cancel your parking booking.

Q. Is public transport to and from London Stansted operating as normal?

A. In line with Government’s advice, people are advised not to travel on public transport unless the journey is absolutely essential. Public transport is running reduced hours in order to enable key workers to make essential journeys. To plan your journey to central London or other cities in the UK visit our Getting To And From pages and Transport for London here. 

Q. Do I need to allow extra time to travel through the airport?

A. We recommend giving yourself plenty of time to go through security and reach your gate. We also, as always, have access to our FastTrack service for access to a dedicated lane at security.

Q. Can I take hand sanitiser gel through airport security?

A. Yes, you can take hand sanitiser gel through airport security with your hand luggage, as long as the bottle size is under 100ml, and it is in a sealed, clear plastic bag with your other liquids. This bag must be taken out of your hand luggage and placed in the tray separately. Please check your bags and pockets carefully before going through security to make sure you aren’t accidentally carrying any other liquids. Read more about airport security

Q. Can I pack hand sanitiser gel in my hold luggage?

A. Yes, you can pack bottles of hand sanitiser in your hold luggage, subject to your airline’s baggage allowance and the hold baggage restrictions.

Q. Can I take anti-bacterial wipes through security in my hand luggage?

A. Yes you can. Anti-bacterial wipes are not considered liquids and can be taken through security. You do not need to put wipes in your liquids bag.

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