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Contact Us

Our sales line is open 08:00 to 20:00 Mon-Fri, 08.30-20.00 Sat-Sun. Our customer services line is open from 09:00 to 18:00.

Sales - Car Parks & FastTrack (lines open 08:00 to 20:00): 0800 093 7851. Calls are free from landlines and mobiles.

Sales - Escape Lounge (lines open 08:00 to 20:00): 0800 093 7851. Calls are free from landlines and mobiles.

Customer Service/General Enquiries/Feedback Team: 0800 093 7851*** Open 09:00 to 18:00

Switchboard and Live Flight Info: 0844 335 1803. Calls cost 7p per minute. 

For any flight-related enquiries (e.g. check-in/baggage/boarding/seating) please contact your airline directly

***Calls are free from landlines and mobiles.

Our Address: London Stansted Airport, Stansted, 

Postcode: CM24 1RW

Customer feedback: Leave feedback here

Out-of-hours parking enquiries: Please refer to our FAQ page

For any bookings made through a third-party provider:Please refer to our third-party contact page

  

Area

  
  

 Responsibility

  
  

 Contact details

  

Air Traffic Control

NATS

nats.co.uk

Advertising

 

Airport Advertising

Airline routes

CAA

caa.co.uk

Airline landing slots

ACL

acl-uk.org

Baggage

Airline

Airline contact numbers

Careers

 

Careers

Car parking

 

Book Stansted Airport parking
Tel: 0800 093 7851 (lines open 08:00 to 20:00)

Calls are free from landlines and mobiles.

Call 0800 093 7851 for our Customer Service and Feedback Teams

Calls are free from landlines and mobiles.

Charges and tariffs

 

Conditions of Use

check-in and boarding

Airline

Airline contact numbers

Retail

 

Shopping and eating

Customs

HM Revenue & Customs

hmrc.gov.uk

Passenger feedback

 

Submit feedback

Filming and photography

 

Cont our filming at Stansted dept.

Flight information - live

Airlines

Tel: 0844 335 1803

Flight information- regarding a particular flight

Airline

Airline contact numbers

Stansted main switchboard and general enquiries

 

Tel: 0844 335 1803

 

Media Centre (media enquiries only)

 

Visit our Media Centre page. These contact details are for members of the press only.

Immigration

Border Force

bia.homeoffice.gov.uk
Tel: 0870 606 7766

Lost property - lost or found in the terminal or airport   grounds

Luggage Point

Tel: 0330 223 0893 (24 hours daily)
Email: stansted@luggage-point.co.uk

Noise

 

Email: stanstednoiseline@stanstedairport.com
  Tel: 0800 243 788 UK only

Property

 

Email: property@stanstedairport.com
  Tel: +44 (0)7920 537 592

Public Transport

Stansted Express
  Train
  Coach
  Taxi

stanstedexpress.com
nationalrail.co.uk
nationalexpress.com
Taxi information

Security - passenger advice

 

Stansted security

Security - government guidelines

Department for Transport

dft.gov.uk

Shop & Collect

 

Shopping collection service

Tel: +44 (0)1279 662546

Shopping at Stansted

 

Shopping and eating at Stansted

Special assistance

 

Special assistance at Stansted

Travel sales

 

Book flights and hotels online

Further Links