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Request Special Assistance

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Request Special Assistance

Guide dogs

Assistance dogs can only travel if they are registered with The Pet Travel Scheme (PETS) and if allowed by your airline and holiday destination.

Contact details

Assistance arrangements MUST be booked through your airline at least 48 hours before your flight. For your convenience the airline contact numbers for this are shown below:

Ryanair – From the UK 0871 2460003 or

Pegasus - 0845 0848 980 or

Thomson - 0844 871 1600

easyJet - From the UK 0800 998 1130 or online:

Aurigny - 01481 822886

Thomas Cook - 01733 224330 or

Jet2 & Jet2 Holidays - +44 (0) 800 408 5591 or

For any general questions about using this service inside the terminal at Stansted Airport, please email  Please note that responses to this email address will be sent within 48 hours and special assistance cannot be booked via this email address.

Service levels

We are committed to providing the highest level of service in a timely manner, in line with EU requirements.

Passengers with reduced mobility video

European regulation introduced in 2008 guaranteed more rights for both the disabled and people with reduced mobility when travelling by air. If this impacts you and you want to find out more, please watch this EU video about the services and assistance that you have the right to receive at all EU airports.