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Contact Us

We have a contact centre which is open from 09:00 to 20:00 and a switchboard which is open from 09:00 to 19:00.

General enquiries and Flight Information (lines open 09:00 to 19:00):
+44 (0) 844 335 1803. Calls cost 7p per minute plus your phone company’s access charge.

Bookings - Car Parks & FastTrack (lines open 09:00 to 20:00): +44 0871 310 4111. Calls cost 13p per minute plus your phone company’s access charge.

Escape Lounge (lines open 09:00 to 20:00): +44 (0) 0871 200 4450. Calls cost 13p per minute plus your phone company’s access charge.

Our Address: Stansted Airport Limited, Enterprise House, Bassingbourn Road, Essex, United Kingdom

Our Address: Stansted Airport Limited, Enterprise House, Bassingbourn Road, Essex, United Kingdom

Postcode: CM24 1QW

Customer feedback: Leave feedback here

Out-of-hours parking enquiries: Please refer to our FAQ page

  

Area

  
  

 Responsibility

  
  

 Contact details

  

Air Traffic Control

NATS

nats.co.uk

Advertising

 

Airport Advertising

Airline routes

CAA

caa.co.uk

Airline landing slots

ACL

acl-uk.org

Baggage

Airline

Airline contact numbers

Careers

 

Careers

Car parking

 

Book Stansted Airport parking
Tel: 0871 310 4111 (lines open 09:00 to 18:00)

Calls cost 13p per minute plus your phone company’s access charge.

Call 0330 333 03 04 for our Customer Service and Feedback Teams

Calls are charged at 1 pence per minute from a BT landline. Calls from mobiles and other networks may vary. 

Charges and tariffs

 

Conditions of Use

check-in and boarding

Airline

Airline contact numbers

Retail

 

Shopping and eating

Customs

HM Revenue & Customs

hmrc.gov.uk

Passenger feedback

 

Submit feedback

Filming and photography

 

Cont our filming at Stansted dept.

Flight information - live

Airlines

Tel: 0844 335 1803

Flight information- regarding a particular flight

Airline

Airline contact numbers

Stansted main switchboard and general enquiries

 

Tel: 0844 335 1803

 

Media Centre (media enquiries only)

 

Visit our Media Centre page. These contact details are for members of the press only.

Immigration

Border Force

bia.homeoffice.gov.uk
Tel: 0870 606 7766

Lost property - lost or found in the terminal or airport   grounds

Luggage Point

Tel: 0330 223 0893 (24 hours daily)
Email: stansted@luggage-point.co.uk

Noise

 

Email: stanstednoiseline@stanstedairport.com
  Tel: 0800 243 788 UK only

Property

 

Email: property@stanstedairport.com
  Tel: +44 (0)7920 537 592

Public Transport

Stansted Express
  Train
  Coach
  Taxi

stanstedexpress.com
nationalrail.co.uk
nationalexpress.com
Taxi information

Security - passenger advice

 

Stansted security

Security - government guidelines

Department for Transport

dft.gov.uk

Shop & Collect

 

Shopping collection service

Tel: +44 (0)1279 662546

Shopping at Stansted

 

Shopping and eating at Stansted

Special assistance

 

Special assistance at Stansted

Travel sales

 

Book flights and hotels online

Further Links