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Contact Us

We have a contact centre which is open from 09:00 to 18:00 and a switchboard which is open from 09:00 to 19:00.

General enquiries and Flight Information (lines open 09:00 to 19:00):
+44 (0) 844 335 1803. Calls cost 7p per minute plus your phone company’s access charge.

Bookings - Car Parks & FastTrack (lines open 09:00 to 18:00): +44 0871 310 4111. Calls cost 13p per minute plus your phone company’s access charge.

Escape Lounge (lines open 09:00 to 18:00)): +44 (0) 0871 200 4450. Calls cost 13p per minute plus your phone company’s access charge.

Our Address: Stansted Airport Limited, Enterprise House, Bassingbourn Road, Essex, United Kingdom

Our Address: Stansted Airport Limited, Enterprise House, Bassingbourn Road, Essex, United Kingdom

Postcode: CM24 1QW

Customer feedback: Leave feedback here

     

  

Area

  
  

 Responsibility

  
  

 Contact details

  

Air Traffic Control

NATS

nats.co.uk

Advertising

 

Airport Advertising

Airline routes

CAA

caa.co.uk

Airline landing slots

ACL

acl-uk.org

Baggage

Airline

Airline contact numbers

Careers

 

Careers

Car parking

 

Book Stansted Airport parking
Tel: 0871 310 4111 (lines open 09:00 to 18:00)

Calls cost 13p per minute plus your phone company’s access charge.

Call 0330 333 03 04 for our Customer Service and Feedback Teams

Calls are charged at 0.75 pence per minute from a BT landline. Calls from mobiles and other networks may vary. 

Charges and tariffs

 

Conditions of Use

check-in and boarding

Airline

Airline contact numbers

Retail

 

Shopping and eating

Customs

HM Revenue & Customs

hmrc.gov.uk

Passenger feedback

 

Submit feedback

Filming and photography

 

Cont our filming at Stansted dept.

Flight information - live

Airlines

Tel: 0844 335 1803

Flight information- regarding a particular flight

Airline

Airline contact numbers

Stansted main switchboard and general enquiries

 

Tel: 0844 335 1803

 

Media Centre (media enquiries only)

 

Visit our Media Centre page. These contact details are for members of the press only.

Immigration

Border Force

bia.homeoffice.gov.uk
Tel: 0870 606 7766

Lost property - lost or found in the terminal or airport   grounds

Luggage Point

Tel: 0330 223 0893 (24 hours daily)
Email: stansted@luggage-point.co.uk

Noise

 

Email: stanstednoiseline@stanstedairport.com
  Tel: 0800 243 788 UK only

Property

 

Email: property@stanstedairport.com
  Tel: +44 (0)7920 537 592

Public Transport

Stansted Express
  Train
  Coach
  Taxi

stanstedexpress.com
nationalrail.co.uk
nationalexpress.com
Taxi information

Security - passenger advice

 

Stansted security

Security - government guidelines

Department for Transport

dft.gov.uk

Shop & Collect

 

Shopping collection service

Tel: +44 (0)1279 662546

Shopping at Stansted

 

Shopping and eating at Stansted

Special assistance

 

Special assistance at Stansted

Travel sales

 

Book flights and hotels online

Further Links