Last updated: February 2013
- How we use your information
- Future communications
- Complaints or queries
- Disclosure of personal information
- Privacy and cookies
- Links to other websites
- Changes to this privacy notice
- How to contact us
How we use your information
This privacy notice tells you what to expect when Stansted Airport Limited collects personal information via our websites. We take our obligations with regard to your personal information seriously. This privacy notice applies to information we collect about:
- people who purchase Stansted Airport products and services, e.g. car parking
- people who purchase third party services which are offered via Stansted Airport websites, e.g. flights and hotels;
- people who subscribe or register to receive information from Stansted Airport, e.g. airport newsletters;
- people who participate in Stansted Airport research and surveys;
- people who enter competitions;
- people who provide feedback to Stansted Airport via our websites;
- job applicants; and
- visitors to our website.
If you are giving us your personal information in the course of purchasing, registering, or subscribing to a service or product, then we will only use your information in order to provide you with that service or for closely related purposes. We use some carefully selected third parties to help us deliver these services and products to you but they are only allowed to use your personal information to deliver the service or product you have purchased, registered or subscribed to. Some of our trusted third parties in supporting these services will transfer your information overseas, but we make sure that your information remains protected and secure.
We will keep your personal information relating to services or products purchased in line with our retention policy which ensures that we keep your details for no longer than is necessary. Your information will be retained in a secure environment and access to it will be restricted according to the 'need to know' principle.
When you purchase certain products and services from Stansted Airport we may send you confirmation emails; these may also include marketing which may be of interest to you. We do our best to tailor this information so that it is useful to you, but if at any time you no longer wish to receive it, you can opt out by following the instructions that we will give you with each communication.
We may also share information about you with our preferred partners, but the information we share with them (e.g. your title and purpose of travel) will be anonymous and they will not be able to identify you from it.
We would like the opportunity to supply you with:
- information about Stansted Airport, its related companies and their goods and services, and for general statistical purposes; and
- online and offline marketing and promotional purposes. For example, informing you of new airline routes or developments by email, or by sending you direct mail through the normal post which contains information that may be of interest to you.
If you do not wish to receive future information from us please un tick the box which asks whether you would like to opt-in to receive this information.
Complaints and queries
Stansted Airport tries to meet the highest standards when collecting and using personal information. For this reason we take any complaints we receive about this seriously. We encourage people to bring it to our attention if they think our collection or use of personal information is unfair, misleading or inappropriate.
Disclosure of personal information
In the majority of cases we will not disclose your personal information to others unless we have previously gained your consent. However there will be circumstances where we may disclose your personal information without your consent e.g. where we are required by law to disclose information or where the information is required to prevent or detect a crime. In the case of all disclosures we will always ensure the disclosure is legitimate and proportionate for the purpose.
Privacy & Cookies
What are cookies?
The privacy of your information is important to us and so we want to keep you well informed about cookies. We shall continue to work on initiatives in relation to recent cookie legislation to ensure you have the best experience when visiting our websites.
The different types of cookies we use
Stansted Airport use the following categories of cookies on our websites:
Strictly necessary – These cookies are essential for certain features of our websites to work for example when you make payments for car parking. These cookies do not record identifiable personal information and we do not need your consent to place these cookies on your device. Without these cookies some services you have asked for cannot be provided.
Performance – These cookies are used to collect anonymous information about how you use our websites. This information is used to help us improve our websites and understand how effective our adverts are. In some case we use trusted third parties to collect this information for us but they only use the information for the purposes explained. By using our websites, you agree that we can place these types of cookies on your device.
Functionality – These cookies are used to provide services or remember settings to enhance your visit for example text size or other preferences. The information these cookies collect is anonymous and does not enable us to track your browsing activity on other websites. By using our websites, you agree that we can place these types of cookies on your device.
Targeting and Advertising – These cookies are used by trusted third parties to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. Information contained in these cookies is anonymous and doesn't contain your personal information. To find out more about cookies used for targeting and advertising follow www.youronlinechoices.com and www.networkadvertising.org or contact us for further information about the trusted third parties we use.
If you'd prefer to restrict, block or delete cookies from Stansted Airport and our third party advertisers, or any other website, you can use your browser to do this. Each browser is different, so check the 'Help' menu of your particular browser to learn how to change your cookie preferences. If you choose to disable all cookies we cannot guarantee the performance of our websites and some features may not work as expected.
Links to other websites
This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.
Changes to this privacy notice
We keep our privacy notice under regular review and we will place any updates on this webpage. At the start of this privacy notice we will tell you when it was last updated.
How to contact us
Data Protection Manager
Stansted Airport Limited
Essex CM24 1QW
This privacy notice does not provide exhaustive detail of all aspects of Stansted Airport's collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the contact address above.