Lost property
Items lost in the airport
If you lose anything in the terminal, please enquire at the lost property/left baggage desk in check-in Zone G, next to the outsized bag drop area. There is no charge for items collected on the day they were lost.
If it's a day or more since you lost the item, please contact the lost property office in the terminal which is open daily from 09:30 to 16:30. Telephone +44 (0)1279 663 293 or fax +44 (0)1279 663 181. You can also email us at: stn.lostproperty@uk.issworld.com
Charges
The following charges apply for lost items.
Items collected within 24hrs
- £5
Items collected within a month
- £30 suitcases/holdalls
- £20 laptops
- £10 mobiles
- £6 other items
Items collected within 2 months
- £35 suitcases/holdalls
- £25 laptops
- £12 mobiles
- £8 other items
Items collected within 3 months
- £40 suitcases/holdalls
- £30 laptops
- £15 mobiles
- £10 other items
Please note that as from the 1st April 2012 cash or cheques will no longer be accepted for payment at the left luggage or lost property desks. All major credit and debit cards can be used with the exception of American Express.
Items not collected after three months will be disposed of, or sold at auction for charity.
The lost property service at Stansted is operated by ISS, who can be contacted via the telephone number above.
Items left on aircraft
If you leave any property on board an aircraft, please contact your airline or handling agent directly.
Related links
BaggagePIN - never lose your bags again
BaggagePIN is the award-winning solution which fully addresses the problems associated with lost or mislaid luggage. It provides secure - yet anonymous - identification tags for all of your bags, and a personal secure account where you, the traveller, can update your trip and travel profile.
When a lost or mislaid bag is found with a BaggagePIN tag, the baggage handlers are able to immediately contact you directly, wherever you are, anywhere in the world, by text SMS direct to your mobile phone, e-Mail or even a fax to your hotel.
