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Policies

Read our policy statements on website user privacy and airport shopping refunds.

Privacy notice

The privacy notice tells you what personal information we may collect via our websites, and for what purposes.

View privacy notice

Airport shopping refunds

As part of our commitment to providing world-class customer service, we also offer a generous 60-day returns policy.

Refund guarantee – World Shopper Promise

See also

Website terms and conditions

Airport feedback

Send us feedback about Stansted Airport.

Send us feedback

Flybe Stansted New Routes