The special assistance help desk is at the front of the terminal building, between Check-in Zones D and E and is staffed 24 hours a day.
There are a range of facilities for those requiring special assistance at Stansted Airport. A number of airport staff are proficient in BSL Stage 1 and the majority have been trained in deaf awareness, while guide and hearing dogs are the only dogs permitted in the terminal buildings.
Stansted Airport has responsibility at the airport and the airline has responsibility when you are on board the aircraft. Please click below for useful information when you wish to receive special assistance at the airport.
Arguably the most important items to include in your packing prior to departing for the airport would be any necessary medication for placement in your hand luggage.
Further items to consider for inclusion include Syringes or injection pens carried for the treatment of diabetes or anaphylactic shock, while any passengers using a wheelchair should note down the dimensions and weight of your wheelchair as these are what defines whether it needs to be stored in the aircraft hold.