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Arriving at the Airport

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Arriving at the Airport

Arriving Passengers

The arrivals areas for domestic and international passengers are on the ground floor of the terminal.

After landing

On leaving the aircraft, follow the signs for arrivals. If you're arriving on an international flight you will pass through passport control and Customs.

More information

In the arrivals hall

Need refreshments, travel essentials or a last-minute gift? It's all at the airport. Use our listings pages to see what's on offer – all the shops and restaurants listed under Arrivals and Before Security are available to arriving passengers.

Currency is available at TTT Moneycorp bureaux de change in the arrivals and international baggage reclaim areas. To save time, order currency online for pick-up at the airport or delivery to your home.

Hiring a car? Book now and pick up your rental car at the airport. Major car hire companies have desks on the ground floor, opposite international arrivals.

Stansted Airport car hire

Getting on your way

Stansted Airport has a great choice of transport links to central London and the rest of the UK. Our transport and directions pages contain all the information you need.

Looking for a hotel near the airport, in central London, or just about anywhere else? To find out what's available, visit our hotel booking page.

Special assistance

If you'll need help while you're at the airport, visit our special assistance information pages to find out more.

Baggage Reclaim Image

Baggage Reclaim

After passport control, follow the arrivals signs to the baggage reclaim area and check the information screens to find the correct carousel. 

Baggage trolleys are provided in the reclaim hall should luggage items exceed a certain amount. There are change machines in the international and domestic baggage reclaim halls, on the terminal forecourt and in the coach station in which to purchase a trolley.

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Immigration and Passports

Passport control is the first port of call when looking to deal with immigration and passport issues.

This is clearly signposted upon arrival into the airport terminal and will provide information regarding European Union (EU)*, European Economic Area (EEA), British nationals and Swiss nationals, while a seperate queue deals with all other nationalities.

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UK Customs

Travellers with goods to declare deemed to be in excess of the allowance and commerical goods should report to the red Customs point. 

If you have nothing to declare then use the blue or green exit channels dependent on the country of origin in which the journey began. 

Meeting Points

Meeting Points

While there is no official meeting point at Stansted Airport, Costa Coffee (international arrivals) and Cafè Modena (UK and Ireland arrivals) are just two locations at the airport which make for ideal meeting spots.