First time flyers
From professionally managed fear of flying courses, hosted by some of the world's most well-known airlines, to hints and tips on what you'll need when arriving at the airport and checking in, there's plenty to help make your first journey in the skies a pleasant and memorable one.
Your tickets and/or itinerary will detail all your flight information. This should include:
The airports you are flying from and to
Your flight number, departure and arrival times
Your baggage allowance
The check-in time. This is important to look for and varies from airline to airline. It’s important you stick to this time as it gives you enough time to check-in your luggage and make your way to the plane
Please note that you may not be issued with a ticket, you may just get a confirmation number depending on the airline
Hold baggage items are large items for checking-in; these travel in the hold of the aircraft and you won’t see them again until you land at your destination airport. This normally includes items like suitcases and large rucksacks. Be sure to stay under the weight limit as you can be charged if you exceed it. Baggage allowances vary between airlines and classes of travel. Airline contact details
You are normally allowed to take one item of hand luggage on board the aircraft, not exceeding 56cm x 45cm x 25cm. Restrictions currently apply to hand baggage at UK airports. Find out more here.
Arriving at the airport
There are numerous different ways to get to the airport, whether that's by public transport or car. If you are arriving by car, take a look at the car parking options below.
Waiting for your flight to depart
Once you check-in, display screens will let you know when you can go the departure lounge. To go to departures you will need to show your boarding card and pass through 'Security Control', where your hand luggage will be screened. Tax free shopping and a range of cafes, bars and restaurants are all available for you to relax and unwind in before a flight once you pass through Security Control.
Gate and boarding
Airport screens will display the gate number for boarding your plane in plenty of time before flight departure. Signs will guide you in the direction of the gate. Some gates are a longer walk from the departure lounge, so make sure you leave plenty of time to find the correct gate. When you reach the gate, there will be a lounge area where you can wait in comfort until you’re called for boarding. Airline attendants will call you forward; simply hand over your boarding card and board the plane. As you walk into the plane a member of the cabin crew will welcome you aboard, check the remaining portion of your boarding card and show you to your seat ready for take-off.
Once you land at your destination airport and leave the plane you will show your passport to security officials and then head to baggage reclaim to pick up the luggage that you checked-in at London Stansted. Screens in the airport will show your flight number above the carousel that your luggage will be on. After you have collected your luggage you are free to head through customs and out into the arrivals hall where your journey is complete!