Car parking FAQs

You may amend your booking up to 72 hours before your car parking commences, either online or by contacting us.

If your booking will change by less than 6 hours (for example if your flight time has changed slightly) there’s no need to contact us to change your booking. You can arrive in the car park up to 6 hours earlier and leave up to 6 hours later without incurring a charge.

Please note, if you have booked Security FastTrack, Passport Control FastTrack or a lounge with your car park booking then your original booking time will still apply to those products.

To amend your booking online, please re-visit the website you used to book and follow the online instructions or click the links below.

Amendments to the dates of stay are subject to the terms and conditions of your booking. Certain promotional products cannot be amended, it will be made clear at the point of booking if this is the case.

Please note if you booked during a sale or at a lower price and that rate is no longer available, the new rate will apply. Where specified in the product details some special offer bookings cannot be amended or cancelled.

Plans changed? Free cancellation up to 72 hours before your booking when you book directly with London Stansted Airport.

If you chose to purchase the Cancellation Protection as part of your booking, you can cancel your booking up to 1 hour prior to arrival. Bookings cancelled within 1 hour of the car park arrival date will not be refunded.

To cancel your booking online, please re-visit the website you used to book and follow the online instructions or click the links below.

Cancellations are subject to the terms and conditions of your booking. Where specified in the product details some special offer bookings cannot be amended or cancelled.

Bookings cancelled within 72 hours of the time and date of arrival will not be refunded (or with booking where other cancellation conditions may apply).

Bookings made less than 72 hours before departure are non-refundable unless Cancellation Protection was purchased at the time of booking.

Customers who have booked via a third party should contact them directly.

Upgraded Cancellation Protection is an extra flexible cancellation option purchased when you book your parking. This flexible protection allows you to cancel your booking up to 1 hour before your booked time.

Cancellations are subject to the terms and conditions of your booking. Where specified in the product details some special offer bookings cannot be amended or cancelled.

Please note that if you haven't purchased Upgraded Cancellation Protection, bookings cancelled within 72 hours of the time and date of arrival will not be refunded (or with booking where other cancellation conditions may apply).

Customers who have booked via a third party should contact them directly.

If you are trying to amend or cancel your booking online, please click on the relevant link below:

If your booking reference has not been recognised, it might be because the booking was made through a third-party site.

Please check your booking confirmation email for information regarding how to amend/cancel your booking or click on the link below for third party contact details:

You will receive an on-screen confirmation which details your booking reference and instructions (please read these carefully). Please print this page for your records as you will need this information at the airport.

We will also send you a booking confirmation email. Please ensure that your vehicle registration details are correct as this is used to give you access to the carpark. There is an option to amend your booking if you will be arriving at the airport in a different vehicle than originally planned.

You are responsible for supplying a valid email and we cannot be held responsible for non-delivery of booking confirmation emails due to transmission failure or incorrect address details.

Failure to receive the confirmation email has no bearing on the status of your booking, your booking is still valid, but please check your junk or spam folder just in case your booking confirmation email has been sent there. If not, your email address may have been entered incorrectly.

Yes. Bookings can be made up to at least 2 hours (6 hours for all Meet & Greet bookings) prior to your arrival time at the relevant Airport.

All Car Park bookings are subject to availability and the Airport reserves the right to withdraw availability at its entire discretion for a given date.

You may amend your vehicle details on your booking up to 24 hours before your car parking commences. To amend your vehicle details on your carpark booking online, please re-visit the website you used to book and follow the online instructions or click the links below.

If you booked with one of our sales agents please get in touch with them directly.

You will be charged for any additional days you stay in the car park at the price based on the overstay rate pertaining to that particular airport car park.

Please be aware that if you have booked Meet & Greet parking and know in advance that you will be delayed, need to stay longer than expected, or need to collect your car earlier than expected, please contact the Meet & Greet team to inform them of your late/early return as soon as possible.

The Meet & Greet contact details can be found on the booking receipt given to you at reception when dropping off your keys.

For further details of these Overstay charges please refer to the terms and conditions on your booking confirmation or to ‘Section 6. Car Park Conditions of Use’ in the car parking terms and conditions on the Airport website.

Please note overstay charges are only applicable if you leave the car park 6 hours after the departure date and time entered at time of booking.

All our car parks are on-site and are managed locally by the Airport.

The price depends on availability, car parking facilities and distance to the terminals. Read through the information on each page to decide which car park is most suited to your needs and budget.

All of our Airport car parks have a tarmac surface, except for our Jet Parks car parks, which have a gravel surface. Please be assured that all our car parks have been awarded the Park Mark® Accreditation.

A height restriction of 2.0 metres (6 ft. 6 inches) applies to all Meet & Greet car parks and all multi-storey car parks across all the Airport sites.

Trailers are not permitted in any of our parking facilities.

The Airport car parks have been awarded Park Mark® Accreditation.

This means you're visiting a safer parking area that has been vetted by the British Parking Association (BPA) and has measures in place in order to create a safer environment for both you and your vehicle.

Yes, the coordinates stated on your email booking confirmation will direct you to the car park entrance. Please enter your chosen car park coordinates carefully into your Sat Nav.

There is no minimum stay duration for our Short Stay car parks. However, the following car parks have the following minimum stay criteria:

Please note, these stay durations are subject to change due to car park availability.

The maximum stay in the majority of our car parks is 60 days. Longer stays can be requested by contacting our contact centre.

Our Short Stay car parks have limited capacity and may only be available for shorter stay durations during peak periods.

Automatic Number Plate Recognition is used for pre-book customers only.

If you have pre-booked your parking, drive up to the barrier, once the ANPR cameras have recognised your vehicle registration the barrier will raise so you may enter the car park. Please allow 30 seconds for the ANPR to recognise your vehicle.

If for any reason the ANPR cameras do not recognise your vehicle registration plate (if the vehicle plate is obscured by dirt/snow etc.), the barrier will not lift. In this instance, please do not take a token but instead press the intercom assistance button on the entry column, a member of staff will then assist you. Taking a token will disable the ANPR system in relation to your booking, resulting in issues arising when you exit the car park and you may be double charged.

Please allow 30 seconds for the ANPR to recognise your vehicle. If your vehicle has not been recognised by our automatic number plate recognition (ANPR) cameras, please do not take a token but instead press the intercom assistance button on the entry column, a member of staff will then assist you. Taking a token will disable the ANPR system in relation to your booking, resulting in issues arising when you exit the car park and you may be double charged.

All you need is your booking confirmation e-mail. This should be a printed hard copy to ensure you can scan the code at all our car park barriers.

The booking confirmation will help direct you to the correct car park and also states your booking reference number so you have it to hand, should you need to speak to a member of staff.

To protect your privacy and security, our website uses SSL encryption software, which is the industry standard. It encrypts your personal information so that it cannot be read.

You will know you are in the secure area of our site when the website address is preceded by “https://” and a padlock symbol appears in the frame of your browser.

You can pay online via our payment portal, or by phone: 03450 175046.

Payments cannot be made using cash or cheque. Additionally, no payment for our Express Set Down area can be made upon exiting, as there are no payment barriers in this area. If payment is not received by midnight the following day, a £100.00 Parking Charge Notice will be issued, which will be reduced to £60.00 if paid within 14 days.

All you need is your booking confirmation e-mail. This should be a printed hard copy to ensure you can scan the code at all our car park barriers.

The booking confirmation will help direct you to the correct car park and also states your booking reference number so you have it to hand, should you need to speak to a member of staff.

Drive up to the entry barrier and your vehicle registration will be scanned by our ANPR cameras and verified against your booking details. The barrier should then open automatically. Please be patient, as this process could take up to 30 seconds.

If for some reason the registration hasn’t been recognised, make sure you have your booking reference to hand. Please do not take a ticket. Instead, press the intercom assistance button on the entry column and a member of staff will then assist you.

Taking a ticket will disable the ANPR system in relation to your booking. This might result in issues arising when you exit the car park and you may be double charged.

Approach the barrier and your vehicle registration will be scanned by our ANPR cameras. Once this has been verified against your booking details, the barrier should open automatically. (Please be patient, as this process may take up to 30 seconds.)

If the registration has not been recognised, make sure you have your booking reference to hand. Please do not take a ticket. Instead, press the intercom assistance button on the entry column, and a member of staff will then assist you.

Taking a ticket will disable the ANPR system in relation to your booking, resulting in issues arising when you exit the car park and you may be double charged.

Terminals 1, 2 and 3:

If you have pre-booked Meet & Greet parking, approach the entry barrier and your name will appear on the screen in front of you. Parking instructions will be provided on the screen and the barrier will lift to grant you access.

Please remember to hand your keys into the office or use our self-service kiosks.

Please also have your return flight details available, as the Meet & Greet operative will make a note of these to ensure your vehicle is ready upon your return.

When you return, the Meet & Greet operatives will direct you to your car and advise of the exit procedure.

London Stansted Airport has a number of options available when you Pick Up & Drop Off, allowing you to choose what works best for you.

Please note that turn-up car parking tariff charges will apply to the Express Set Down Drop Off and Short Stay Orange car park.

You can pay online via our payment portal, or by phone: 03450 175046.

Payments cannot be made using cash or cheque. Additionally, no payment for our Express Set Down area can be made upon exiting, as there are no payment barriers in this area. If payment is not received by midnight the following day, a £100.00 Parking Charge Notice will be issued, which will be reduced to £60.00 if paid within 14 days.

Yes, Blue Badge parking bays are available in Short Stay, Long Stay, Mid Stay and Express Set Down. Vehicles cannot be left unattended in this area. The Express Set Down fee is £10 for 15 minutes. If you require longer than 15 minutes, please speak with a Marshal in the Express Set Down area for assistance.

Please note that for security reasons, the Blue Badge scheme does not operate on the London Stansted Airport road system. Unattended vehicles will be towed by police, and a fine must be paid to retrieve them.

If you're a Jet Parks customers (pre-booked only), let us know your requirements at the time of booking and you'll be automatically upgraded to Long Stay.

Nobody enjoys being stuck in traffic. Our barrierless Express Set Down has been designed to streamline the drop-off and pick-up process, reducing wait times and improving traffic flow. By removing the barriers, drivers can pass through without stopping and pay online later.

There are no payment barriers or machines around our Express Set Down area, and payments can’t be made using cash or cheques. Drivers simply need to pay online via our payment portal, or by phone: 03450 175046 by midnight the following day.

You’ll need to pay online or by telephone by midnight the day after your visit to the Express Set Down area at London Stansted Airport.

No, sorry. Payment can only be made after you’ve visited the Express Set Down area. Payments must be made by midnight the day after your visit to avoid a parking charge.

Alternatively, you can create an autopay account via our payment portal. Adding a payment card will make it even easier to pay for each of your journeys. Then payment will be taken automatically after each journey through the Express Set Down area, saving you from having to remember to pay!

You can do this via our payment portal. Simply add your vehicle registration and your payment card details. Then payment will be taken automatically after each journey through the Express Set Down area, saving you from having to remember to pay!

If you have any problems or concerns about your payment after visiting the Express Set Down area, please contact APCOA, our parking management company:

• Customer Services webchat: Live chat with an agent

• Customer Services phone number: 03450 175046

As payment wasn’t received by midnight on the day after your visit, a £100.00 Parking Charge Notice has been issued to the registered vehicle holder. This will be reduced to £60.00 if you pay within 14 days.

If you wish to appeal, please visit the APCOA website.

Payment can only be made after you’ve visited the Express Set Down area.

If you wish to appeal a Parking Charge Notice you have received, please visit the APCOA website.

Due to the high volume of applications we receive for local residents' discount cards, our response time is currently ten working days. Please be assured, we're processing applications as quickly as possible! If you have any concerns or further questions, or your application has taken longer than ten working days, please visit Contact Details | London Stansted Airport.

The charge for using the Express Set Down applies 24 hours a day, 365 days a year.

Yes! The pick up or drop off option at our Mid Stay car park is free for up to 60 minutes.

Don’t worry, it’s the responsibility of the vehicle owner to pay the Express Set Down charge, so it’ll be covered by your taxi fare.

Yes. There is no exemption for Electric Vehicles, so the Express Set Down charge still applies.

No, unfortunately not. All vehicles using the Express Set Down area must pay for their visit. However, if you require longer than the allocated 15-minute period, please speak to one of our traffic marshalls on site who will be able to provide further guidance.

No. If you’ve booked our VIP Valet car parking service, your vehicle will be exempt from having to pay for entering the Express Set Down area.

No. If you’ve booked our VIP Valet car parking service, your vehicle will be exempt from having to pay for entering the Express Set Down area.

Yes, payment must be made for each visit every time you use the Express Set Down area. Non-payment will result in a £100 Parking Charge which must be paid within 14 days, terms and conditions will apply. You can create an autopay account via our payment portal. Adding a payment card will make it even easier to pay for each of your journeys.

Payment will show within 24 hours of the online payment being made. A receipt will also be emailed to you to confirm your purchase.

This timescale provides customers with ample time to complete their payment conveniently after using the Express Set Down area. To make the process even easier, you can create an autopay account via our payment portal. Adding a payment card will make it even easier to pay for each of your journeys because payments are automatically deducted after each visit. So, there’s no pressure for you to remember to pay manually every time you visit.

Lack of car park availability could be due to:

Try adjusting your selection or choose another car park. For Meet & Greet bookings, please check to ensure that you have entered the correct arrival time.

If you are still experiencing problems, please contact our Customer Contact Centre, on the following free phone numbers, who can advise on a suitable alternative car park:

Car parks are priced per calendar day or part thereof. Prices are subject to change and quotes are valid at the time of booking only. The number of days charged is calculated depending on the dates and times you select at time of booking.

For example, if you're travelling on a Monday and returning the following Monday, you'll be charged for 8 days.

All prices shown are in GBP and include VAT at 20%.

Car parking charges will also vary depending on:

London Stansted Airport parking costs depend on the length of your stay and the type of car park you want to book. Budget parking can be found in our Long Stay car park, just a short bus ride from the terminal, for £64.99 for an 8 day stay in November 2025. Alternatively, Short Stay parking for an 8 day stay costs £59.99.

If you can’t see the answer to your question above, or for any other general enquires please call our Customer Contact Centre on the following free phone numbers:

London Stansted Airport queries: 08081 697031.

Our team are ready to help with your booking between 9am and 5pm, Monday to Friday, closed on Bank Holidays.

For third party bookings, passengers should refer to their initial provider.