Car Parking FAQs

The maximum stay in the majority of our car parks is 60 days. Longer stays can be requested by contacting our contact centre.

Our Short Stay car parks have limited capacity and may only be available for shorter stay durations during peak periods.

You can pay online via our payment portal, or by phone: 0345 017 5046

Payments cannot be made using cash or cheque. Additionally, no payment for our Express Set Down area can be made upon exiting, as there are no payment barriers in this area. If payment is not received by midnight the following day, a £100.00 Parking Charge Notice will be issued, which will be reduced to £60.00 if paid within 14 days.

Nobody enjoys being stuck in traffic. Our barrierless Express Set Down has been designed to streamline the drop-off and pick-up process, reducing wait times and improving traffic flow. By removing the barriers, drivers can pass through without stopping and pay online later.

There are no payment barriers or machines around our Express Set Down area, and payments can’t be made using cash or cheques. Drivers simply need to pay online via our payment portal, or by phone: 0345 017 5046 by midnight the following day.

If payment is not received by the deadline, a £100.00 Parking Charge Notice will be issued to the registered vehicle holder. This will be reduced to £60.00 if paid within 14 days.

You’ll need to pay online or by telephone by midnight the day after your visit to the Express Set Down area at London Stansted Airport.

If payment is not received by the deadline, a £100.00 Parking Charge Notice will be issued to the registered vehicle holder. This will be reduced to £60.00 if paid within 14 days.

You can do this via our payment portal. Simply add your vehicle registration and your payment card details. Then payment will be taken automatically after each journey through the Express Set Down area, saving you from having to remember to pay!

If payment is not received by the deadline, a £100.00 Parking Charge Notice will be issued to the registered vehicle holder. This will be reduced to £60.00 if paid within 14 days.

If you have any problems or concerns about your payment after visiting the Express Set Down area, please contact APCOA, our parking management company:

• Live customer services webchat

• Call customer services on 0345 017 5046

As payment wasn’t received by midnight on the day after your visit, a £100.00 Parking Charge Notice has been issued to the registered vehicle holder. This will be reduced to £60.00 if you pay within 14 days.

If you wish to appeal, please visit the APCOA website.

Payment can only be made after you’ve visited the Express Set Down area.

If you wish to appeal a Parking Charge Notice you have received, please visit the APCOA website.

Due to the high volume of applications we receive for local residents' discount cards, our response time is currently ten working days. Please be assured, we're processing applications as quickly as possible! If you have any concerns or further questions, or your application has taken longer than ten working days, please visit Contact Details | London Stansted Airport

- For new application or to update your Local Resident vehicle, please complete the form via Local Resident Discount Scheme

- For more information, please visit Terms & Conditions | London Stansted Airport

The charge for using the Express Set Down applies 24 hours a day, 365 days a year.

Yes! The pick up or drop off option at our Mid Stay car park is free for up to 60 minutes.

Don’t worry, it’s the responsibility of the vehicle owner to pay the Express Set Down charge, so it’ll be covered by your taxi fare.

Yes. There is no exemption for Electric Vehicles, so the Express Set Down charge still applies.

No, unfortunately not. All vehicles using the Express Set Down area must pay for their visit. However, if you require longer than the allocated 15-minute period, please speak to one of our traffic marshalls on site who will be able to provide further guidance.

No. If you’ve booked our VIP Valet car parking service, your vehicle will be exempt from having to pay for entering the Express Set Down area.

Yes, payment must be made for each visit every time you use the Express Set Down area. Non-payment will result in a £100 Parking Charge which must be paid within 14 days, terms and conditions will apply. You can create an autopay account via our payment portal. Adding a payment card will make it even easier to pay for each of your journeys.

Payment will show within 24 hours of the online payment being made. A receipt will also be emailed to you to confirm your purchase.

This timescale provides customers with ample time to complete their payment conveniently after using the Express Set Down area. To make the process even easier, you can create an autopay account via our payment portal. Adding a payment card will make it even easier to pay for each of your journeys because payments are automatically deducted after each visit. So, there’s no pressure for you to remember to pay manually every time you visit.