Travel by train

FAQs

• Can I take my bike on board?

  Most train operators have their own policy on taking bicycles on board.

  Stansted Express: Only fully-folded bicycles which have been flat-packed may be taken on board.

  Greater Anglia (other services): Bikes can be carried on most trains but there are restrictions on some peak-time services.

  CrossCountry Trains: Bikes can be carried only when booked in advance.

  You should contact the train operator for more information.

• Can I buy a ticket on the day?

  Yes. You can buy tickets online, or at the ticket machines or rail information desk located at The Station.

• How do I get from the train station to the terminal?

  It takes no more than two minutes to walk to and from the terminal, with lifts, escalators and ramps connecting the two. Overhead signs will help guide you through the airport.

• What if my plane is delayed and I miss my train?

  We advise that you factor in extra time during your journey to allow for delays and other unforeseen circumstances. Some train operators allow you to use an alternative service should you miss your train. However, we advise that you contact the train operator you’re travelling with to check their policy.

• I require special assistance. What facilities are there at the train station?

  London Stansted Airport rail station is staffed every day except Christmas Day. Induction loops are fitted, and the whole station has step-free access. If you need any information or assistance at The Station, please email assistedtravel@greateranglia.co.uk at least 24 hours before you travel.

• How do I get to the London Underground?

  Stansted Express services run to London Liverpool Street, Tottenham Hale and Stratford. To get to the London Underground you’ll need to make a change, depending on which line you’ll be travelling on.

  London Underground connections:

  Victoria Line: Change at Tottenham Hale

  Central, Circle, Metropolitan, Hammersmith and City Line: Change at London Liverpool Street.

  For more information – as well as some helpful video guides – visit our Stansted Express Travel Information page.

• Oyster card information

  Stansted Airport customers who travel from London Liverpool Street or Stratford should note that their Oyster card is only valid to Tottenham Hale.

  Failure to buy a ticket from Tottenham Hale to Stansted Airport, and return, may result in a Penalty Charge Notice from Greater Anglia.