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Stansted Airport Limited
Due to the coronavirus pandemic, where possible, we ask that you contact us on our email address: DPO@magairports.com and not by post. There may be a delay with any correspondence by post due to government guidelines which has resulted in our team working from home.
At Manchester Airport Limited and Stansted Airport Limited, safeguarding your personal information and handling your information in a compliant way is important to us. We understand and respect the importance of guarding your privacy and are committed to protecting your personal information.
This privacy notice covers the way we handle your personal information that we receive from both from yourself and from our trusted third parties, what your rights are and our contact details if you need some additional information or wish to make a complaint.
It informs you about the types of information we collect, why we collect it, what we use it for, what your rights are, including consent, and how to contact us. If you require any further assistance or clarification, contact us or our Data Protection Officer. The contact details are provided at the end of this notice.
We collect your personal information to enable us to provide you with our goods and services. This includes, among others, information you provide when you use our websites and/or our services for:
This refers to any sensitive data you may voluntarily provide when you send correspondences to us. This data may be used for legal purposes, to help understand and respond to you, or to meet our contractual obligations.
We collect a lot of information from our interaction with the public. This can be via various media interactions such as Social Media, Community Relations, Outreach Sessions and General Correspondences.
We may use the personal information we collect about you to create statistics and anonymised information to share with third parties including ad networks, search engines and analytics providers.
We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries. For more information about our group of companies please click here to visit our corporate website.
We will always make it clear if your personal information is going to be shared with a third party for marketing.
Some of our services are provided by third parties on our behalf. In these instances, your personal information will be collected by our partner and then passed to us. For more information about the services provided by our third parties, please see our Third Parties section of this notice.
The General Data Protection Regulation gives you certain rights relating to the personal data that is processed by Stansted Airport. Find below the list of rights and what they mean. If you wish to exercise any of these rights (or make a complaint regarding data protection), please click here to complete the form. For a faster response please use our online form, alternatively you can email us – DPO@magairports.com. You will receive an acknowledgement within three working days of sending your request and a full response within twenty-eight days of receiving all the relevant information required to handle your request.
To provide you with the products and services and our website, we may need to store or transfer your personal information to countries outside the European Economic Area. Our list of third parties who may receive your personal information can be found here.
At MAG US, safeguarding your personal information and handling your information in a compliant way is important to us. We understand and respect the importance of guarding your privacy and are committed to protecting your personal information.
Through our Car Parking, Escape Lounges and WIFI, MAG US collect the following categories of data: Identifiers, Commercial information and Internet Activity.
The purpose of collecting this information is:
- To fulfil or meet the reason you provided the information. For example, if you provide your personal information to purchase a product or service, we will use that information to process your payment and facilitate delivery. We may also save your information to facilitate new product orders or process returns.
- To provide, support, personalize, and develop our websites, products, marketing and services.
- To create, maintain, customize and secure your account with us.
- To process your requests, purchases and transactions.
- To provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses.
The California Consumer Protection Act gives you certain rights relating to the personal data that is processed by MAG US and MAG Airport Limited.
If you wish to exercise any of these rights, please contact our Data Protection Officer at DPO@magairports.com or toll free at 800.803.0732. You will receive an acknowledgement within three working days of sending your request and a full response within forty-five days of receiving all the relevant information required to handle your request. Please note that your request will be handled by MAG Airport Limited who reside in the UK.
Right of Disclosure – You have the right to disclosure of all of the personal information and supplementary information that we hold about you. This will allow you to be aware of and verify the lawfulness of us processing your information.
Right to Erasure –You have the right to request for your information to be deleted and have your personal information erased from our records, if there is no compelling reason for us to hold your information.
Right to Object – You have the right to object to us selling your personal information for the use of marketing or analytics. This right can be exercised at any point in time, whether at the point where we collect your personal information, or after we already have already collected your personal information.
Our Data Protection Office is located at our Head Office, Olympic House, Manchester Airport, Manchester, M90 1QX. If you wish to contact our data protection officer regarding the information in this privacy notice, or any query relating to your personal information, please contact her at:
Head of Data Protection and Privacy
Manchester Airport Limited
Or alternatively you can get in touch with us via our feedback area here.
We may change our privacy notice at any time and without notice, so we recommend that you visit this page occasionally to check what has changed. This policy was last updated in December 2019 and will be reviewed again in December 2020.
Manchester Airport Limited
London Stansted Airport
We also use CCTV at our airports for security reasons and to manage our airports, for example, CCTV footage helps us to monitor queues at our airports. We may share CCTV footage with airlines that operate in the airports for security and monitoring of services and with law enforcement bodies.
To find out more please see out full CCTV Privacy Notice
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