Privacy Notice

Personal Information

We collect your personal information to enable us to provide you with our goods and services. This includes, among others, information you provide when you use our websites and/or our services for:

• Booking

  Car park space – We collect information such as your name, email address, car registration and bank details. If you have already registered with us, we will only collect your email address and password for us to retrieve your information. This information will help us to correctly identify you, use your information to supply you with the products and service and keep records about your purchases. We do not store your full payment card detail as your payment is processed by our trusted third-party payment processor via a secure encrypted link. We will retain your information for four years after which your information will be deleted.

  Lounges (Escape and 1903) – We collect personal information such as your name, email address, contact number, flight details, reason for travel and payment details. If you have already registered with us, we will only collect your email address and password for us to retrieve your information. This information will help us to correctly identify you, use your information to supply you with the products and service and keep records about your purchases. We do not store your full payment card details as your payment is processed by our trusted third-party payment processor via a secure encrypted link. We will retain your information for four years after which your information will be deleted.

  Fast Track Security and Passport Control – We collect personal information such as your name, email address, flight details, reason for travel and payment details. If you have already registered with us, we will only collect your email address and password for us to retrieve your information. This information will help us to correctly identify you, use your information to supply you with the products and service and keep records about your purchases. We do not store your full payment card details as your payment is processed by our trusted third-party payment processor via a secure encrypted link. We will retain your information for four years after which your information will be deleted.

  Hotel - We collect personal information such as your name, email address, and payment details. If you select ‘Text Message Confirmation’, we will collect your mobile phone number. This information will help us to correctly identify you, use your information to supply you with the products and service and keep records about your purchases. We do not store your full payment card details as your payment is processed by our trusted third-party payment processor via a secure encrypted link. We will retain your information for four years after which your information will be deleted.

  Holiday & Flights – We collect information such as your name, date of birth, company name, full address, telephone numbers, and payment details. This information will help us to correctly identify you, use your information to supply you with the products and service and keep records about your purchases. We do not store your full payment card details as your payment is processed by our trusted third-party payment processor via a secure encrypted link. We will retain your information for four years after which your information will be deleted.

• Purchase Vouchers

  We collect information such as your name, date of birth, company name, full address, telephone numbers, and payment details. This information will help us to correctly identify you, use your information to supply you with the products and service and keep records about your purchases. We do not store your full payment card details as your payment is processed by our trusted third-party payment processor via a secure encrypted link. We will retain your information for four years after which your information will be deleted.

• Purchase Travel Money

  Our travel money site is run by our third party, Moneycorp. We do not currently share any customer data with them nor do they share any customer data with us. We receive weekly sales data and sales by currency data on request. Please click here for information on how Moneycorp handles your personal information.

• Reserve an Item in the Online Shop

  We collect personal information such as your name, email address, contact number, and flight details. This information will help us to correctly identify you, use your information to supply you with the products and service and keep records about your purchases. We will retain your information for four years after which your information will be deleted.

• Job Search

  Creating a New Account - We collect personal information such as your name, email address, and country of residence. This information will help us to set up an account for you and correctly identify you for you to gain access to our recruitment site.

  Once access is gained, we collect information such as your education history, language spoken, geographic mobility, and your cv. This information will be used to create a candidate profile for you.

  Job Application – We collect information such as information already provided when creating a new account and creating a profile. We also collect sensitive data such as your eligibility to work in the United Kingdom, age bracket, ethnic group and information on your disabilities, if any. Information on eligibility to work in the UK is used to determine whether you can work legally in the UK and information about your age, ethnicity and disability is used to track and satisfy our legal obligation to include and employ a diversified workforce.

  We will retain your information for six months if you’re unsuccessful, and seven years after employment ends, after which your information will be deleted. Alternatively, you can click on ‘Delete Profile’ on the top right bar on the profile page of our job search website. This action will permanently delete the information we hold about you relating to your job search.

• Use of Noise Complaint Form

  We collect information such as your full name, contact details including telephone number and full address, date and time of event relating to the complaint, the type of complaint and description of complaint. The information you provide will help us to correctly investigate your complaint and depending on whether you agreed on receiving a response, we will or will not send a response to you. We will retain your details on our records for two years after which we will then dispose of them.

• Feedback Form

  We collect information such as your full name, email address, contact number, the type of feedback, terminal, the area within the airport which the feedback corresponds and relates to, your comments, date and time of incident, flight number (if known), and a booking reference, if feedback is related to Car Parking, Lounges or Fast Track. The information you provide will help us to correctly identify you and investigate any queries. It will also help us better understand your feedback. We may also share your personal information with third parties to further investigate your feedback. We will retain your details on our records for three years after which we will delete your information.

• Request to Receive Flight Updates

  When you request to receive updates on incoming and outgoing flights, we will collect your email address so that we can use it to provide the information as requested. We do not retain your personal information and will delete your email address as soon as the request is completed.

• Exercise your Data Protection Rights

  When you want to exercise your rights under GDPR, we may collect personally identifiable information for us to correctly identify you and respond to you. You would fill your personal information in a form and the information which you provide will be retained for a maximum of two years.

• General use of our Websites and Services

  We will collect statistics about your use of our services, such as what sections of the website you visit and when you arrive at the airport to check-in at meet & greet. We may also collect information about how our website and services are performing. For example, each time you use our website we may automatically collect the following information:

  • technical information, including the type of mobile device you use, a unique device identifier, mobile network information, your mobile operating system, the type of mobile browser you use, time zone setting
  • details of your use of our website including, but not limited to, traffic data, location data, weblogs and other communication data and the resources that you access.
• Getting in contact

  We will also collect information about you if you take part in any of our passenger surveys or competitions, sign-up for our newsletter, or otherwise get in touch with us.

• Building a profile

  Where you provide your email address we will be able to link any information you provide us with and other information we collect about you to help us build a profile about you and your interests.

  We will use this profile to help improve our services and to keep you informed about exciting promotions, news, features and activities that we think would be of interest, and we will use your information to make sure we deliver this information to you at the best time, such as when you arrive at the airport.

  We aim to create a tailored and personal experience for you to be able to self-manage your preferences and how we get in touch with marketing material. To help us with this, in every marketing email we send you can click on a link to provide us with further information about you and your preferences. All this information becomes part of your profile.

  We also use CCTV at our airports for security reasons and to manage our airports, for example, CCTV footage helps us to monitor queues at our airports. We may share CCTV footage with airlines that operate in the airports for security and monitoring of services and with law enforcement bodies.

• WiFi

  The free WiFi service in our airport is provided by Virgin Media. When you sign up to use the WiFi in our airports, your personal information is collected by Stansted Airport. We will use your personal information to market our relevant products and services to you.

Special Categories of Data

This refers to any sensitive data you may voluntarily provide when you send correspondences to us. This data may be used for legal purposes, to help understand and respond to you, or to meet our contractual obligations.

Media Centre

We collect a lot of information from our interaction with the public. This can be via various media interactions such as Social Media, Community Relations, Outreach Sessions and General Correspondences.

• Social Media

  Social Media – We use social media such as Twitter, Facebook and Instagram to interact with our customers. When we receive queries on these social media platforms, we may collect your personal information for us to correctly identify you and deal with your query. All the personal information collected will depend on the information that you provide us. On a few occasions, we may request for further information to help us deal with your query.

  Our social media platform is managed through our trusted third party, Sprout Social. This third-party platform is a single hub for social media publishing, analytics and engagement across all our social profiles. Sprout Social will be able to view all the personal information that you send to us.

  We retain your information for two years and then delete it after the retention period has passed. For information on how your personal information is handled by the social media sites and Sprout Social, please contact them directly. Please check the third-party section of this privacy notice for a full list of all our third parties.

• Community Relations

  Community Relations – This includes correspondences such as complaints and feedback, which are received via our email inbox. The amount of information collected depends on what you send to us. We may request further information if the information given to us by you isn’t enough to deal with your query. We will use the information collected to identify you and help us to resolve your query. We retain information collected via email for two years, after which the email is deleted from our servers.

• Outreach Sessions

  Outreach Sessions – We organise outreach sessions in public places such as libraries and schools to provide information to the public and collect information from the public. Occasionally we collect personally identifiable information from members of the public who have specific enquiries which can only be resolved in our offices. The information collected will help us to investigate and or resolve your query. The information collected will be retained and deleted after two years.

• General Correspondences

  General Correspondences – We may receive your personal information from any member of public who may be enquiring about an issue or incident which you may have been involved in. For example, a member of parliament may send us an enquiry relating to a member of his/her constituency. This letter may include the personally identifiable information of the person in question. The information collected will be processed for the purposes of responding to the query. If the query is received via email, the email data will be deleted two years after the date it was received. Paper requests or correspondences which contain your personal information shall be securely disposed of after three years.

Sharing Your Personal Data

We may use the personal information we collect about you to create statistics and anonymised information to share with third parties including ad networks, search engines and analytics providers.

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries. For more information about our group of companies please click here to visit our corporate website.

We will always make it clear if your personal information is going to be shared with a third party for marketing.

We may share your personal information if we are under a duty to disclose or share your personal information to comply with any legal obligation, court or police request, or to enforce or apply our terms of use or terms and conditions of sale and other agreements; or to protect the rights, property, or safety of Stansted Airport Limited and the Manchester Airport Group PLC, our customers, or others.

Partners and Third Parties

Some of our services are provided by third parties on our behalf. In these instances, your personal information will be collected by our partner and then passed to us. For more information about the services provided by our third parties, please see our Third Parties section of this notice.

Our website may contain links to other websites of interest. We do not have any control over other websites and we are not responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not covered by this privacy notice. You should exercise caution and look at the privacy policy applicable to the website in question.

• Third Parties

  We use several third parties to provide the goods and services that you require. For a list of our third parties, please click here.

  Dixons – When you reserve a technology item on our website, we share your personal information with Dixons. This will help them to easily identify your reservation, reserve it and hand it over to you when you arrive at their store in the duty-free area of the airport. If you would like to know how Dixons treats your personal data, please click here.

  World Duty Free – When you reserve a World Duty Free item on our website, we share your personal information with World Duty Free. This will help them to easily identify you and provide the required goods and services to you. If you would like to know how World Duty Free handles your personal data, please click here.

  ADVAM – When you book or reserve car park, lounges & fast track (passport and security) on our websites, we use ADVAM to manage your booking. Your information which you enter may also be visible to ADVAM. If you would like to know how ADVAM handles your personal data, please click here.

  AIMS – We use AIMS to deliver our loyalty and customer experience solutions. When you book a space in any of our lounges, AIMS receives your data. This will help them to handle your lounge bookings and post booking journeys. For an idea of how AIMS handle your personal data, please click here.

  Park-IT – We use Park-IT to provide our parking solution. When you book for parking space on our websites, Park-IT receives your data and handles the meet & greet parking bookings and post journey bookings. You can read Park-IT’s privacy notice by visiting their website here.

  Scheidt & Bachmann (S&B) – When you book for parking space on our websites, S&B receives your data. S&B uses this data to identify you when you arrive at our barriers. For more information on how S&B handles your personal data, please click here.

  Virgin Media - Virgin Media WiFi handles our free WiFi service within our three airports. When you sign up to use our free WiFi, Virgin Media has access to the personal information which you use to sign up. For more information on how Virgin Media treats your personal information, please click here.

• Other 3rd Parties

  KIWI – Kiwi handles the travel bookings on our website

  Carwash – Manages carwash orders

  Salesforce – Customer Relationship Management (CRM) used by our online services to hold customer details

  Oracle BI (full transaction data) – Used for financial reporting

  Mastercard – Handles our card payment transactions. You can view their privacy notice here.

  PayPal – Handles payment transactions. You can view their privacy notice here.

• Tracking Customer Behaviour

  When you use our websites, we share your anonymized data with our trusted third parties. We use Google Analytics, Google Tag Manager, IGO and Quantserv to track customer behaviour on our websites. HotJar captures web sessions for us to understand customer behaviour.

  We also share anonymised data with Facebook and Google. The data shared cannot be viewed by a natural person. They are encrypted data which Facebook and Google may use to provide tailored services to you whilst you use their websites. For a view of how Facebook and Google use your personal data to match you with the right products and services, please check out their websites.

  Please click here to get a list of our third parties and affiliates.

Your Rights

The General Data Protection Regulation gives you certain rights relating to the personal data that is processed by Stansted Airport. Find below the list of rights and what they mean. If you wish to exercise any of these rights, please contact our Data Protection Officer at our address below, or alternatively you can send an email to DPO@magairports.com. You will receive an acknowledgement within three working days of sending your request and a full response within twenty-eight days of receiving all the relevant information required to handle your request.

• Right of Access

  Right of Access – You have the right to access all the personal information and supplementary information that we hold about you. This will allow you to be aware of and verify the lawfulness of us processing your information. We would respond to your subject access request within twenty-eight days. Please use this form here or contact our Data Protection Officer at the address at the end of this notice, if you wish to make a subject access request.

• Right to Rectify

  Right to Rectify – You have the right to request for your inaccurate personal information to be rectified or completed if it is incomplete.

• Right to Erasure

  Right to Erasure – We automatically delete your information from our records when the retention period has lapsed. Prior to us automatically deleting your information, you have the right to request for your information to be deleted and have your personal information erased from our records, if there is no reason for us to hold your information.

• Right to Restrict Processing

  Right to Restrict Processing - You have the right to object to the processing of your information if it causes unwarranted and substantial damage or distress. If it does, you have the right to require us to stop (or not to begin) the processing in question. This right does not automatically trigger the right to erasure. You will have to request for your information to be fully deleted from our records if you wish to exercise your right to erasure.

• Right to Data Portability

  Right to Data Portability – You have the right to obtain and reuse your personal information which we hold. This compelling will allow you to move, copy or transfer personal information easily from one IT environment to another in a safe and secure way.

• Right to Object

  Right to Object – You have the right to object to us using your personal information for direct marketing and profiling. This right can be exercised at any point in time, whether at the point where we collect your personal information, or after we already have already collected your personal information. If you want to object to us processing your personal information, please contact the Data Protection Officer at our address at the end of this notice. Alternatively, you can also exercise the right at any time by clicking ‘unsubscribe’ in any marketing email.

• Right to Lodge a Complaint

  Right to Lodge a Complaint – You have the right to lodge a complaint with the Information Commissioner’s Office here, if you feel that our processing of your personal information infringes on your rights per the requirements of the General Data Protection Regulation. We advise that you contact our Data Protection Officer at our address at the end of this notice to attempt to resolve it before escalating your complaint to the regulators.

• Right to Withdraw Consent

  Right to Withdraw Consent – You have the right to withdraw your consent at any time. Your withdrawal of consent shall not affect the lawfulness of processing of your data before the withdrawal. You can withdraw consent by contacting our Data Protection Officer at the address below, or alternatively, you can click ‘unsubscribe’ in any marketing email to withdraw consent in relation to marketing.

Security and Data Storage

All the personal information we collect about you is stored by us or our service providers on our behalf. We transfer your personal information outside the EEA only when necessary. We take steps to ensure your personal information is treated securely and in accordance with this privacy policy. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

To provide you with the products and services and our website, we may need to store or transfer your personal information to countries outside the European Economic Area. Our list of third parties who may receive your personal information can be found here.

Cookies

We use cookies to help us better understand user behaviour, tell us which parts of our websites people have visited, and facilitate and measure the effectiveness of advertisements and web searches. For more information about our cookies policy, please click here.

Data Protection Officer

Our Data Protection Office is located at our Head Office, Olympic House, Manchester Airport, Manchester, M90 1QX. If you wish to contact our data protection officer regarding the information in this privacy notice, or any query relating to your personal information, please contact her at:

Charlotte Lewendon
Data Protection Officer
Manchester Airports Group (MAG)
Olympic House
3rd Floor
Manchester Airport
M90 1QX
E: DPO@magairports.com

Or alternatively you can get in touch with us via our feedback area here.

Changes to this Privacy Notice

We may change our privacy notice at any time and without notice, so we recommend that you visit this page occasionally to check what has changed. This policy was last updated in May 2018 and will be reviewed again in May 2019.

Contact Details

Manchester Airports Group PLC
Olympic House
Manchester Airport
Manchester
M90 1QX

London Stansted Airport Limited
Stansted
London
CM24 1RW