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Lost Property

Information about what to do if you've lost your luggage

Lost Property

Lost luggage

The lost property service at London Stansted Airport is provided by Luggage-Point. All items brought to Luggage-Point are stored securely and logged into their online Lost Property search engine at

Repatriation fee: each item processed as lost property is thoroughly checked and vetted to try and locate contact information for the rightful owner. As a result, a storage and administration charge may apply.

Repatriation options: if an item is claimed, but can’t be collected in person, the following options are available:

  1. Nominated collection – if you can arrange for a friend or relative to pick up your lost item(s), let us know who they are and when they will be arriving. They will also need to provide us with a form of ID (passport/driver’s licence), so that we can authorise the release of your item to that person.
  2. Shipping – if collection can’t be arranged, Luggage-Point can send positively identified item(s) to any address through its Shipping and Courier service. Items can be sent to you, home or abroad, subject to the relevant retrieval charge plus applicable shipping costs.
  3. Storage – if collection and shipping are not the options for you, Luggage-Point can store your lost item(s) in its secure storage facilities for a period of up to 42 days until collection can be arranged. Please click here to see details of the Left Luggage storage service.

Location: Luggage-Point Airport Services desk, International Arrivals landside concourse
Opening Hours: 24 hours
Telephone: 0330 223 0893

Storage pricing:

  • 0-3 hours: £8.50 per item
  • 1 day: £12.50 per item
  • Additional day(s): £10.00 per item
  • Weekly: £50.00 per item 

Oversized items will be charged at double the standard rate.

Discount available for storage of 25+ items at a time.

Ask a member of the Luggage-Point team for more details.

For all lost property enquiries relating to items left in the cabin area of an aircraft from the following airlines - Ryanair, Pegasus, Thomas Cook, TUI and Flybe - please contact First Flight Forwarders. You can reach them on +44 (0) 1279 810014, via email at or their online Lost Property search engine at For luggage that has not arrived at Baggage Reclaim, please contact your airline directly.