Contact us

Want to book airport parking?

You can choose from a range of car parking options at the airport.

Haven’t received your booking confirmation?

If you’ve already booked with us, simply visit the My Bookings section of the website to resend your confirmation.

Didn’t book via the airport?

If you didn’t book via the airport, you’ll need to contact the provider directly.

Want to book a hotel?

You can choose from a range of hotels right at the airport.

Want to amend your existing booking?

You’ll need to contact Holiday Extras directly to view, amend or cancel your booking.

Didn’t book via the airport?

If you didn’t book via the airport, you’ll need to contact the provider directly.

Want to book a lounge at the airport?

Pre-book your place in the Escape Lounge to save money.

Want to amend your existing booking?

If you’ve already booked with us, it’s easy to amend your booking.

Didn’t book via the airport?

If you didn’t book via the airport, you’ll need to contact the provider directly.

Want to book a FastTrack pass?

You can skip the queues by booking FastTrack passes.

What’s the difference between Security FastTrack and Passport Control FastTrack?

Security FastTrack gives you access to a dedicated lane straight to the security checkpoint, to save you time on your outward journey. Passport Control FastTrack allows you to head straight to the passport control checkpoint on your return journey

Got a question about FastTrack?

You’ll find more information on our FastTrack FAQs page.

Want to hire a car at the airport?

You can book your car rental in 3 simple steps with our official partner Rentalcars.com.

Want to amend your booking with us?

If you’ve already booked with us, it’s easy to amend your booking.

Got a question about hiring a car?

You can call a member of the Rentalcars.com team on 0330 365 3001.

Want to give us some feedback?

Thanks for taking the time to share your thoughts. We value feedback from our customers because it helps us improve the service we offer.

Send a message

You can send us a message using our feedback form. Just select ‘comments’ when asked for the type of feedback.

Write to us

To get in touch by post please address your letter to:

• London Stansted Airport
• Stansted
• CM24 1RW

Not happy with a recent experience?

We're sorry if things haven't gone as you expected. Whatever the issue, we’ll try to resolve it to the best of our ability.

Send a message

Tell us about your recent experience using our feedback form and we’ll get back to you as soon as possible. Please make sure you select ‘complaints’ when you’re asked for the type of feedback.

Want to check your flight times?

You can get live updates on flight times on our Flight Information page.

Got a question about your flight?

For any flight-related enquiries – including things like check-in, baggage, boarding and seating – you should contact your airline directly.

Got a question about your flight?

For any flight-related enquiries – including things like check-in, baggage, boarding and seating – you should contact your airline directly.

Want to check your flight times?

You can get live updates on flight times on our Flight Information page.

Want to report lost luggage?

If your luggage wasn’t on the carousel, you’ll need to contact your airline or their baggage handling company as soon as possible.

Left something on the plane?

If you left something on the plane you should contact your airline directly.

Lost something at the airport?

You can find out more about how to report a lost item on our Lost Property page.

Requesting assistance prior to your journey

If you require any assistance through London Stansted Airport, please ensure you make the necessary arrangements before you travel. Your airline or travel agent will take all necessary information from you regarding your assistance, and will inform the Passenger Services Team 48 hours ahead of your travel.

By wearing our Airport Awareness Wristband or Sunflower Lanyard, it will discreetly indicate to our staff that you have a hidden disability and would like additional support. Our staff have been specially trained to recognise the wristbands and act accordingly by providing you with extra help you may need during your journey through the terminal. To find out more about the schemes and how to obtain a wristband or lanyard please click below.

Travel and public transport

You can get to London Stansted by car, train, taxi, bus or coach. We have step free access via escalators, lifts and ramps, as well as help points. If taking public transport, please get in touch with the transport provider for specific information on assistance.

Send us a message

Send us a message and a member of the team will get back to you as soon as possible.

Call us

Due to the current environment, our Sales Team will be entirely dedicated to emails. Please contact us via our Feedback form here https://www.stanstedairport.com/help/feedback-form/.

During this busy time the quickest and easiest way to cancel or amend direct bookings is through our My Bookings area https://booking.stanstedairport.com/manage-booking/search/. You can log in, view, change and cancel your booking subject to our terms and conditions.

As you can imagine, we may experience an unprecedented number of enquires, which may cause some delay in our response. Rest assured that if you email within your cancellation terms, we will honour the cancellation request.

We are working through all emails as quickly as possible and would like to apologise for any delays in our response during this peak volume period.

For general airport enquiries, please call 0808 169 7031
Lines are open Monday-Friday 9am-5pm. We are closed on bank holidays.
To save you time, you can find the answer to many frequently asked questions on our Help pages.