Contact us

Here’s how to find the answers you’re looking for

Our customer contact centre is receiving higher than normal volumes, with current response times taking up to 30 days

Choose a topic below to help us point you in the right direction.

Didn’t book via the airport?

For all queries relating to bookings made through third party, you’ll need to contact them directly.

Online dispute resolution

If you remain unhappy with a resolution we have provided you can refer your complaint to the EU Online Dispute Resolution platform.

Write to us

Customer Relations Team

Enterprise House

Stansted Airport

Essex

CM24 1QW