Special Assistance

Requesting assistance

How to request special assistance if you're travelling from or into London Stansted Airport

Departing from London Stansted Airport

Information about your departure from the airport.

Assistance at security

If you need extra assistance while you're at the airport, we have a dedicated team to help you.

Facilities and services

Facilities and services available for those requiring assistance when travelling through the airport.

Arriving at the airport

Enjoying a smooth journey through the airport when you arrive back at London Stansted Airport.

Hidden disabilities

Supporting passengers who may have hidden or invisible disabilities.

Feedback and our Performance

We welcome your feedback about your experience of special assistance at the airport.

Travel and public transport

Options for travelling to the airport by public transport if you require assistance.