Assisted Travel at London Stansted Airport
Facilities and services for those requiring assistance at the airport
Assisted Travel Services
Requesting Assistance
Non-Visible Disabilities
Familiarisation Videos
More information on our assistance services
Assistance at Security
If you need extra assistance while you're at the airport, we have a dedicated team in security for you
Departing from London Stansted
Information about your departure from the airport
Flying in to London Stansted
Enjoying a smooth journey through the airport when you arrive back at London Stansted Airport
Facilities and Services
Facilities and services at the airport available for those requiring assistance, such as Changing Places toilets
Travel and Public Transport
Getting to and from the airport.
FAQs and Top Travel Tips
Find helpful familiarisation videos, tips and advice for a smooth journey
Access Guides to London Stansted Airport
Access Guides for every part of your journey through London Stansted Airport, created by AccessAble
British Sign Language interpretation
BSL users can now use the SignLive service at Stansted Airport to connect to us via an Interpreter.
Accessible parking
Information on Blue Badge parking at various car parks around London Stansted Airport
Assisted Travel Survey
Tell us about your experience with our assisted travel services.
Feedback, performance and consultation
Feedback about your experiences, see our performance and rating, and read minutes from our consultative forum, Stansted Access for Everyone (SAFE)
Contact us using British Sign Language (BSL)
We have partnered with Online BSL Interpreting Service, SignLive.
If you are a BSL user, you can use SignLive to connect to us via an Interpreter. Just log in to the SignLive app on iOS, Android, or a web browser and find us in the Community Directory. When you call, the Interpreter may confirm who you want to get in touch with.
SignLive will connect you to an online BSL Interpreter who will talk to the person you would like to contact and sign their responses to you. Please ask a member of staff if you’d like to use SignLive.
How to Access SignLive
The first time you use SignLive you will need to complete a one-time registration. This will keep your account secure and allow us to call you back if needed.
You can access SignLive via the app or a web browser. Visit www.signlive.co.uk/login for more information.
For frequently asked questions visit: https://signlive.co.uk/faq/
For any SignLive technical issues, please contact:
Email: hello@signlive.co.uk
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