Facilities and services for those requiring assistance at the airport
If you need extra assistance while you're at the airport, we have a dedicated team in security for you
Enjoying a smooth journey through the airport when you arrive back at London Stansted Airport
Facilities and services at the airport available for those requiring assistance, such as Changing Places toilets
Feedback about your experiences, see our performance and rating, and read minutes from our consultative forum, Stansted Access for Everyone (SAFE)
We have partnered with Online BSL Interpreting Service, SignLive.
If you are a BSL user, you can use SignLive to connect to us via an Interpreter. Just log in to the SignLive app on iOS, Android, or a web browser and find us in the Community Directory. When you call, the Interpreter may confirm who you want to get in touch with.
SignLive will connect you to an online BSL Interpreter who will talk to the person you would like to contact and sign their responses to you. Please ask a member of staff if you’d like to use SignLive.
The first time you use SignLive you will need to complete a one-time registration. This will keep your account secure and allow us to call you back if needed.
You can access SignLive via the app or a web browser. Visit www.signlive.co.uk/login for more information.
For frequently asked questions visit: https://signlive.co.uk/faq/
For any SignLive technical issues, please contact: