Assisted Travel at London Stansted Airport

Facilities and services for those requiring assistance at the airport

Assisted Travel Services

passport Control

Requesting Assistance

passport Control

Invisible Disabilities

More information on our assistance services


Assistance at Security

If you need extra assistance while you're at the airport, we have a dedicated team in security for you


Departing from London Stansted

Information about your departure from the airport

Flying in

Flying in to London Stansted

Enjoying a smooth journey through the airport when you arrive back at London Stansted Airport


Facilities and Services

Facilities and services at the airport available for those requiring assistance, such as Changing Places toilets


Travel and Public Transport

Getting to and from the airport.


Feedback, performance and consultation

Feedback about your experiences, see our performance and rating, and read minutes from our consultative forum, Stansted Access for Everyone (SAFE)


Assisted Travel Survey

Tell us about your experience with our assisted travel services.

Travel tips

FAQs and Top Travel Tips

Helpful tips and advice for a smooth journey


Access Guides to London Stansted Airport

Access Guides for every part of your journey through London Stansted Airport, created by AccessAble


British Sign Language interpretation

BSL users can now use the SignLive service at Stansted Airport to connect to us via an Interpreter.

Blue Badge parking

Accessible parking

Information on Blue Badge parking at various car parks around London Stansted Airport

Contact us using British Sign Language (BSL)

We have partnered with Online BSL Interpreting Service, SignLive.

If you are a BSL user, you can use SignLive to connect to us via an Interpreter. Just log in to the SignLive app on iOS, Android, or a web browser and find us in the Community Directory. When you call, the Interpreter may confirm who you want to get in touch with.

SignLive will connect you to an online BSL Interpreter who will talk to the person you would like to contact and sign their responses to you. Please ask a member of staff if you’d like to use SignLive.

How to Access SignLive

The first time you use SignLive you will need to complete a one-time registration. This will keep your account secure and allow us to call you back if needed.

You can access SignLive via the app or a web browser. Visit for more information.

For frequently asked questions visit:

For any SignLive technical issues, please contact: