Assistance when departing
You must book your assistance for both departing and arriving flights at least 48 hours before you travel, by contacting your airline directly. Find out more about requesting assistance here.
Arriving at the airport
Passengers should arrive at London Stansted Airport no later than the minimum check-in time stipulated by your airline. You can go straight to check-in, or if you need assistance before you get to check-in, visit the Assistance Desk in Zone A of the Terminal. You can also contact the reception from the Assistance Help Points across the terminal forecourt, Express Set Down lane, Short stay car parks and bus station.
Travelling through the airport
For departing flights, customers with reduced mobility will be met at their point of arrival at the airport and ultimately taken to their aircraft seat. Please note, the assistance provided does not include permanent accompaniment of the customer with reduced mobility and there may be times when the customer is unattended.
London Stansted Airport also operates an airside special assistance desk located just away from the main shopping area. Passengers may be taken through security and asked to wait within this area with a member of staff before being boarded on to their flight.
Please note only one family member can accompany a special assistance passenger onto an assistance minibus, ambulift or out on to the aircraft side.
AccessAble access guides
Click here to find more detailed guides to every step of the journey.