Assistance when departing
We advise that you book your assistance for both departing and arriving flights at least 48 hours before you travel. Find out how to request assistance here.
Passengers should arrive at the Airport no later than the minimum check-in time stipulated by their airline. You can go straight to check-in, or if you need assistance before you get to check-in, you should visit the Special Assistance Desk located in Zone A of the Terminal Departures area or contact our service provider Omniserv by using the designated Assistance Help Points provided.
For departing flights, customers with reduced mobility will be met at their point of arrival at the airport and ultimately taken to their aircraft seat. The assistance provided does not include permanent accompaniment of the customer with reduced mobility and there may be times when the customer is unattended.
London Stansted Airport also operates an airside special assistance desk located just away from the main shopping area. Passengers may be taken through security and asked to wait within this area with a member of staff before being boarded on to their flight.
Please note only one family member can accompany a special assistance passenger onto a mini bus, ambulift or out on to the aircraft side.