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Departing from London Stansted Airport

Assistance at the airport ahead of your flight

Departing

Assistance when departing

We advise that you book your assistance for both departing and arriving flights at least 48 hours before you travel. Find out how to request assistance here.

Passengers should arrive at the Airport no later than the minimum check-in time stipulated by their airline. You can go straight to check-in, or if you need assistance before you get to check-in, you should visit the Special Assistance Desk located in Zone A of the Terminal Departures area or contact our service provider Omniserv by using the designated Assistance Help Points provided.

For departing flights, customers with reduced mobility will be met at their point of arrival at the airport and ultimately taken to their aircraft seat. The assistance provided does not include permanent accompaniment of the customer with reduced mobility and there may be times when the customer is unattended. 
 
London Stansted Airport also operates an airside special assistance desk located just away from the main shopping area. Passengers may be taken through security and asked to wait within this area with a member of staff before being boarded on to their flight.

Please note only one family member can accompany a special assistance passenger onto a mini bus, ambulift or out on to the aircraft side.

Toilets

Unisex accessible toilets are provided on the main concourse and within the departures lounge. Parents travelling with children are welcome to use the unisex accessible toilets.

We are committed to ensuring our accessible toilets are kept in a satisfactory condition at all times and some units, including those in the main departure lounge, are fitted with RADAR keys. Signs on each unit explain how to obtain a key.

For further enquiries about special needs assistance at London Stansted Airport please call 0844 335 1803. If you are deaf or hard of hearing, please call the London Stansted minicom service on +44 (0)1279 663 725.

Security

Our Aviation Security Officers have all received Disability Awareness training ensuring they are aware of sensitivities regarding disabilities. A private search area is available in all Security Search Areas. Walking aids are provided to assist passengers through the Archway Metal Detector (AMD). Seating is available close to the AMD in the search area.

If you need to take liquid medication in your hand luggage, this will be screened using specific equipment.

Visit our security page for more information.

Help Points

When you arrive at the airport you can request help getting to check-in at any of the Help Phones, located beside the main terminal doors and in each zone of the Short Stay Car Park.

Please be aware at busy times there can be a wait at these help points for assistance. If you are travelling with a family member or companion and they are happy to assist you, there may be wheelchairs available for you to use in the terminal by the special assistance desk.