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Facilities and Services

Facilities and services on offer for those who require special assistance

Facilities and Services

At London Stansted Airport you’ll find an array of services thoughtfully designed to make travelling with us easy. You will find all the services and facilities that you need if you require extra assistance. 

Other facilities


Unisex accessible toilets are provided on the main concourse and within the departures lounge. Parents travelling with children are welcome to use the unisex accessible toilets.

We are committed to ensuring our accessible toilets are kept in a satisfactory condition at all times and some units, including those in the main departure lounge, are fitted with RADAR keys. Signs on each unit explain how to obtain a key.

Facilities for the blind and partially sighted

Guide and hearing dogs are the only dogs allowed in the terminal buildings. The airport directional signs are black on yellow, providing optimum contrast. Reserved seating areas aim to provide low-level flight information screens, but if you have difficulty seeing the monitors please advise your airline at check-in.

Changing Places

London Stansted Airport has Changing Places facilities located in Landside Arrivals and Airside Departure areas. These facilities are operated with a RADAR key.

  1. Landside Arrivals – Located next in toilet facilities next to Burger King
  2. Airside Departures – Located next to toilet facilities in the Departure Lounge

Help Points

Help Phones are readily located beside the main terminal doors at Stansted Airport and in each zone of the Short Stay Car Park, providing assistance getting to check-in if required.