Facilities and Services

Facilities and services at the airport available for those requiring assistance, such as Changing Places toilets.

Changing places sign at Stansted Airport

At London Stansted Airport you’ll find an array of services thoughtfully designed to make travelling with us easy. You will find all the services and facilities that you need if you require extra assistance.

AccessAble access guides

Click here to find more detailed guides to every step of the journey.

Other facilities


Unisex accessible toilets are provided on the main concourse and within the departures lounge. Parents travelling with children are welcome to use the unisex accessible toilets.

We are committed to ensuring our accessible toilets are kept in a satisfactory condition at all times and some units, including those in the main departure lounge, are fitted with RADAR keys. Signs on each unit explain how to obtain a key.

Facilities for the blind and partially sighted

Guide and hearing dogs are the only dogs allowed in the terminal buildings. The airport directional signs are white on black, providing optimum contrast.

Changing Places

London Stansted Airport currently has Changing Places facilities located in Landside Arrivals area only. These facilities are operated with a RADAR key.

  • Landside Arrivals – Located next to the toilet facilities, next to Burger King

  • Airside Departures – Located next to the toilet facilities in the Departure Lounge - Closed until July 2024

Help Points

Help Phones are readily located beside the main terminal doors at Stansted Airport and in each zone of the Short Stay Car Park, providing assistance getting to check-in if required.

Quiet Seating Areas

Once through security, we have a seating area away from the hustle and bustle of the main departure lounge, restaurants and shops. Some passengers may find this area more comfortable if they prefer to be in a quieter, calmer environment.

The area is clearly signed from the main departure lounge and can be found on the mezzanine level below, via the stairs, lift and escalators close to The Windmill restaurant.