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Requesting Assistance

Requesting assistance and making arrangements before you arrive at London Stansted Airport.

You must pre-book your assistance through your airline or travel agent a minimum of 48 hours before your flight

Requesting Assistance

Booking your assistance

If you require any assistance through London Stansted Airport, please ensure you make the necessary arrangements before you travel. Your airline or travel agent will take all necessary information from you regarding your assistance, and will inform the Passenger Services Team 48 hours ahead of your travel.

Airline special assistance contact numbers

Aurigny - 01481 822886
easyJet - from the UK 0800 998 1130 or online.
Jet2 & Jet2 Holidays - +44 (0) 800 408 5591 or
Pegasus - 0845 0848 980 or
Ryanair – from the UK 0871 2460003 or
TUI - 0844 871 1600
Thomas Cook - 01733 224330 or

For any general questions about using this service inside the terminal at London Stansted Airport, please email Please note that responses to this email address will be sent within 48 hours and special assistance cannot be booked via this email address.

Making arrangements before you travel

Electric mobility aids and general mobility equipment

If you are travelling with your own mobility aid you must always try to pre-book this with your airline or travel agent as any failure to do so could result in your mobility aid not being able to travel with you. It is important that the dimensions and weight of the equipment are supplied to your airline or travel agent prior to travel so any necessary arrangements can be made with the handling agent at the airport.

Assistance Dogs

Assistance dogs can only travel if they are registered with the Pet Travel Scheme and if allowed by your airline and holiday destination.