Skip to main content

Getting through Security

Enjoying a smooth journey through Security, whether making your own way or being accompanied by a Special Assistance agent.

Security Hero

Special Assistance at Security

We recognise that getting through our security process can be a worry for our customers, so we have a designated lane for passengers requiring assistance. This lane is for passengers who are making their own way through the terminal as well as those being assisted by our Special Assistance agents. It is clearly signposted as ‘Assistance’ when you walk towards the security area, and a purple line on the floor will direct you right to the lane.

Search process

If you're travelling in a wheelchair but are able to stand for a short time, the security agent may ask you to go through the arch or body scanner.

However, if you are not able to, explain this to the security agent and you will be able to remain in your wheelchair. In this case, you will undergo a hand search by one of our security agents. If you do not feel comfortable with having the search in public, we do have a private search area where this can be conducted, please request this at the time.

Hidden disabilities

If you are making your own way through security and have any hidden disability or illness which could make the process more difficult or worrying, you can wear one of our Sunflower Awareness Lanyards to signal to security staff that you may need some assistance in the process.

Find out more about the scheme and how to get a lanyard here.

AccessAble access guides

Click here to find more detailed guides to every step of the journey.

Liquid allowances

You are permitted to carry any liquids, creams, gels, aerosols and pastes in bottles sized up to 100ml/100g in your hand luggage. These liquids must be placed in a clear sealable bag up to a size of 20x20cm and only one bag per person is allowed. Clear bags are available at the airport free of charge.

Prescription medication

There is no limit to the size of bottle for prescription medication; however, you must have the prescription visible on the bottle for this to be allowed through.

Electrical items

There is no limit to the number of electrical items you can carry in your hand luggage; however, please remove any large electrical items from your luggage and place in a separate tray to go through the security scanner. This includes Kindles, handheld tablets, kettles and hair straighteners.