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Hidden Disabilities

Support for passengers with invisible disabilities

Hidden Disabilities

Hidden Disabilities

At London Stansted Airport we realise how stressful travelling through an airport can be, especially if you are unsure of what to expect on the day. With this in mind, we are continuously working on ways to identify how we can improve the airport experience for our vulnerable passengers whose difficulties may not be immediately apparent to our staff.

Airport Awareness Scheme

London Stansted is pleased to be one of a number of UK Airports using the Sunflower scheme. By wearing our Airport Awareness Sunflower lanyard or floret, it will discreetly indicate to our staff that you have a hidden disability and would like additional support. Our staff have been specially trained to recognise these identifiers and act accordingly by providing you with extra help you may need during your journey through the terminal. To pick up a lanyard or floret at London Stansted Airport, please go to either our Information Desk located in the International Arrivals or the assistance desk in zone A. Alternatively, you can use your Sunflower lanyard obtained from one of the UK airports in the scheme. 

Special Flyer Autism Awareness Scheme

We understand how challenging travelling can be for children on the Autistic Spectrum, particularly when it’s a break in their routine. Accordingly, we have created our Special Flyer Autism Awareness Scheme.

It entitles the person needing special assistance, and up to three members of their immediate family, access to the FastTrack lanes free of charge. This is to try and reduce waiting and queueing times going through security and passport control as these areas can get very busy. Furthermore, by wearing our Special Flyer Wristband, it will identify you to our staff as someone who may need additional support. To pick up a wristband at London Stansted Airport, please go to either our Information Desk located in the International Arrivals or the assistance desk in zone A.