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Hidden Disabilities

Support available for passengers with invisible or hidden disabilities

Hidden Disabilities

Hidden Disabilities

At London Stansted Airport we realise how challenging travelling through an airport can be, especially if you are unsure of what to expect on the day. We are continuously working on improving the airport experience for our passengers whose disabilities may not be immediately apparent to our staff or other customers.

Sunflower Lanyard - Airport Awareness Scheme

London Stansted is pleased to be one of a number of UK Airports using the Sunflower Lanyard scheme. Wearing the Sunflower lanyard discreetly indicates to our staff that you have a hidden disability and would like additional support. Our staff have been specially trained to recognise these identifiers and ask you what additional help will make your journey through the terminal and security better.

You do not need to have booked Special Assistance to request a lanyard. You can pick one up either at the Information Desk in the International Arrivals area of the terminal, or at the Assistance reception in zone A. Alternatively, you can use your Sunflower lanyard obtained from one of the UK airports in the scheme.

Please note that due to high demand we can’t post these out ahead of travel. Sunflower lanyards do not automatically grant access to the security FastTrack lane, however if you feel you would benefit from using the dedicated Assistance lane please speak to a member of staff at security.

Special Flyer Wristband - Autism Awareness Scheme

We understand how challenging travelling can be for children on the Autistic Spectrum and have created our dedicated Special Flyer Autism Awareness Scheme for these passengers.

The wristband entitles the person needing special assistance, plus up to three members of their immediate family, access to the FastTrack lanes free of charge. This is to try and minimise any waiting and queueing times going through security and passport control as these areas can get very busy.

Furthermore, by wearing our Special Flyer Wristband, it will identify you to our staff as someone who may need additional support. To pick up a wristband at London Stansted Airport, please go to either our Information Desk located in the International Arrivals or the assistance desk in zone A. Unfortunately these cannot be posted out ahead of your visit to the airport.