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Feedback, performance and consultation

Feedback about your experiences, plus see our performance and rating, and read minutes from our consultative forum, Stansted Access for Everyone (SAFE).


Your experience

Tell us about your recent London Stansted Airport Passenger Assistance experience. Your feedback helps us to improve our service for the future.

By post: 
Our Address: Stansted Feedback Team, London Stansted Airport Limited, Enterprise House, Bassingbourn Road, Essex, United Kingdom. CM24 1QW

To email your feedback, please visit our dedicated customer feedback page 

Our Performance

London Stansted Airport publishes the performance of the Special Assistance service on a quarterly basis. We recently received a ‘good’ rating from the Civil Aviation Authority which monitors this performance.

Download our PRM Quality Standards Reports below (Excel .xls):

Summer 2019
Winter 2018-19
Summer 2018
Winter 2017-18

SAFE (Stansted Access For Everyone) Forum

The SAFE Forum is a consultative committee which meets quarterly, to allow London Stansted to seek feedback and advice from disability groups and individuals.

The Forum has held meetings on the following dates. Minutes from each can be found by clicking on the date.

In addition to the above, on the 27 June 2018 the Consultative Committee undertook an airport audit followed by an opportunity to discuss their observations directly with the STN management team.