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Feedback, performance and consultation

Feedback about your experiences, plus see our performance and rating, and read minutes from our consultative forum, Stansted Access for Everyone (SAFE).

Feedback

Your experience

Tell us about your recent London Stansted Airport Passenger Assistance experience. Your feedback helps us to improve our service for the future.

By post: 
Our Address: Stansted Feedback Team, London Stansted Airport Limited, Enterprise House, Bassingbourn Road, Essex, United Kingdom. CM24 1QW

Online: 
To email your feedback, please visit our dedicated customer feedback page 

Special assistance service questions

We work with ABM Aviation, who provide special assistance services at London Stansted Airport.

To book special assistance you need to request this through your airline at the time of booking, or at least 14 days before flying where possible. Once booked, if you have questions or concerns about the special assistance service specifically here at London Stansted, you can email EmailUsForConfidence@ABM.com. This is for passengers both departing from and arriving at London Stansted.

Any changes to your booking or questions about special assistance once on board should be directed to your airline.

Our performance

London Stansted Airport publishes the performance of the Special Assistance service on a quarterly basis. We recently received a ‘good’ rating from the Civil Aviation Authority which monitors this performance.

Download our PRM Quality Standards Reports below (in PDF format):

Winter 2019/2020
Summer 2019
Winter 2018/2019
Summer 2018

SAFE (Stansted Access For Everyone) Forum

The SAFE Forum is a consultative committee which meets quarterly, to allow London Stansted to seek feedback and advice from disability groups and individuals.

The Forum has held meetings on the following dates. Minutes from each can be found by clicking on the date.

In addition to the above, on the 27 June 2018 the Consultative Committee undertook an airport audit followed by an opportunity to discuss their observations directly with the STN management team.