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How was your experience of special assistance at London Stansted Airport?


Your experience

Tell us about your recent London Stansted Airport Passenger Assistance experience. Your feedback helps us to improve our service for the future.

By post: 

Our Address: Stansted Feedback Team, London Stansted Airport Limited, Enterprise House, Bassingbourn Road, Essex, United Kingdom. CM24 1QW


To email your feedback, please visit our dedicated customer feedback page 

Our Performance

Download our PRM Quality Standards Reports below

Summer 2018

Winter 2017-18

SAFE (Stansted Access For Everyone) Forum

The SAFE Forum is a consultative committee which meets quarterly, to allow London Stansted to seek feedback and advice from disability groups and individuals.

The Forum has held meetings on the following dates. Minutes from each can be found by clicking on the date.

17 January 2018
10 April 2018
17 October 2018
22 January 2019
16 April 2019

In addition to the above, on the 27 June 2018 the Consultative Committee undertook an airport audit followed by an opportunity to discuss their observations directly with the STN management team.