Tell us about your recent London Stansted Airport Passenger Assistance experience. Your feedback helps us to improve our service for the future.
Our Address: Stansted Feedback Team, London Stansted Airport Limited, Enterprise House, Bassingbourn Road, Essex, United Kingdom. CM24 1QW
To email your feedback, please visit our dedicated customer feedback page
Should you wish to escalate a complaint about special Assistance to a dispute resolution service, you can contact the CEDR Aviation ADR Scheme.
The Centre for Effective Dispute Resolution (CEDR)
100 St Paul’s Church Yard
+44 (0)20 7536 6000
Special assistance service questions
We work with ABM Aviation, who provide special assistance services at London Stansted Airport.
To book special assistance you need to request this through your airline at the time of booking, or at least 14 days before flying where possible. Once booked, if you have questions or concerns about the special assistance service specifically here at London Stansted, you can email EmailUsForConfidence@ABM.com. This is for passengers both departing from and arriving at London Stansted.
Any changes to your booking or questions about special assistance once on board should be directed to your airline.
London Stansted Airport publishes the performance of the Special Assistance service on a quarterly basis. We recently received a ‘good’ rating from the Civil Aviation Authority which monitors this performance.
Download our PRM Quality Standards Reports below (in PDF format):
SAFE (Stansted Access For Everyone) Forum
The SAFE Forum is a consultative committee which meets quarterly, to allow London Stansted to seek feedback and advice from disability groups and individuals.
The Forum has held meetings on the following dates. Minutes from each can be found by clicking on the date.
In addition to the above, on the 27 June 2018 the Consultative Committee undertook an airport audit followed by an opportunity to discuss their observations directly with the STN management team.