Travelling by public transport to/from Stansted Airport over the Christmas period? Find out more.  

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London Stansted Airport
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Facilities and Services

Facilities and services at the airport available for those requiring assistance, such as Changing Places toilets.

At London Stansted Airport you’ll find an array of services thoughtfully designed to make travelling with us easy. You will find all the services and facilities that you need if you require extra assistance.

AccessAble access guides

Click here to find more detailed guides to every step of the journey.

Other facilities

Toilets

Unisex accessible toilets are provided on the main concourse and within the departures lounge. Parents travelling with children are welcome to use the unisex accessible toilets.

We are committed to ensuring our accessible toilets are kept in a satisfactory condition at all times and some units, including those in the main departure lounge, are fitted with RADAR keys. Signs on each unit explain how to obtain a key.

Facilities for the blind and partially sighted

Guide and hearing dogs are the only dogs allowed in the terminal buildings. The airport directional signs are white on black, providing optimum contrast.

Changing Places

London Stansted Airport currently has Changing Places facilities located in Landside Arrivals area and Airside Departure Lounge area. These facilities are operated with a key code. To gain entry, please report to our Landside Information desk located opposite zone 500, or call 01279662040 and we will arrange for a staff member to assist you.

Landside Arrivals – Located next to the toilet facilities, next to Burger King

Airside Departures – Located next to the toilet facilities in the main Departure Lounge adjacent to Pret A Manger. This facility is operated with a RADAR key which can be obtained from the nearby retail units or by calling 01279662040 if you do not have your own RADAR key.

Help Points

Help Phones are readily located beside the main terminal doors at Stansted Airport and in each zone of the Short Stay Car Park, providing assistance getting to check-in if required.

Quiet Seating Areas

Once through security, we have an assistance lounge. This is away from the hustle and bustle of the main departure lounge, restaurants and shops. Some passengers may find this area more comfortable if they prefer to be in a quieter, calmer environment. Follow the signage towards gates 40-59 and you will find the lounge on the right hand side before you proceed to the gates. This area is open between 08:00 - 17:00.

Outside of these hours, customers can utilise the Additional Seating area which is comparatively quieter than the main departure lounge. This area is clearly sign posted from the main departure lounge and can be found on the mezzanine level below, via the stairs, lift and escalators close to The Windmill restaurant.