The terms and conditions set out below apply to Passport Control FastTrack bookings made on this website. Please read through these carefully.
This website is owned by Stansted Airport Limited (Company Number: 1990920) which is incorporated in England, and its registered office is London Stansted Airport, Enterprise House, Bassingbourne Road, Essex, United Kingdom, CM24 1QW.
Bookings can be made by persons aged 18 years or over only, but it is possible to purchase a Passport Control FastTrack booking for under 18s.
To place a booking for passage through the Passport Control FastTrack lane at Stansted Airport you will need to complete the online booking process.
As part of the booking process you will need to submit the following details: your flight arrival time, name, email address, and the number of Passport Control FastTrack tickets you wish to purchase. Please take the time to read and check your order at each page of the order process. You will then be asked to submit your payment information and confirm your order.
When you confirm your order you are entering into a contract with Stansted Airport for passage through the Passport Control FastTrack lane at Stansted Airport. The date of the contract is the date and time of confirmation of the booking as stated on the booking confirmation email sent to you. You are responsible for supplying a valid email address. We are not responsible for non-delivery due to transmission failure.
Bookings must be made no later than 11.59pm on the scheduled day of arrival at Stansted Airport. All Passport Control FastTrack bookings are subject to availability and Stansted Airport reserves the right to withdraw availability at its entire discretion for a given date.
The price you pay is the price accepted and confirmed by you during the online booking process. All prices are in pounds sterling and include Value Added Tax and all applicable taxes. The booking is valid for a single passage through the Passport Control FastTrack lane for the date you have booked.
You must not resell or transfer any booking (in whole or in part).
Please note the Passport Control FastTrack lane is not available to passengers arriving on a domestic or a Common Travel Areas (Republic of Ireland, the United Kingdom of Great Britain and Northern Ireland, the Isle of Man, and the Channel Islands) flight.
Payment must be made in advance and online. Payment may be made by the payment options outlined at the time of booking. We reserve the right not to fulfil your booking if your card is declined for any reason or if the payment card has been used fraudulently or without the cardholder's permission or if you are under the age of 18.
Passport Control FastTrack Conditions of use
Use of our Passport Control FastTrack lane is strictly subject to the following conditions:
i) You must show the Passport Control FastTrack confirmation email (either printed or on your mobile device) at the Passport Control FastTrack passport control access gate. Upon successful presentation, you will be able to access the Passport Control FastTrack lane.
ii) You must use Passport Control FastTrack lane at your allotted time, if you are delayed in your arrival to the Arrivals Hall we cannot guarantee that you will be able to use the Passport Control FastTrack lane and it is at our discretion whether you are permitted to use the Passport Control FastTrack lane.
iii) We do not guarantee availability of the Passport Control FastTrack Lane or a maximum or minimum queue length or time, or that the Passport Control FastTrack queue time will be less than the standard lanes. All passengers are subject to the same immigration procedures and regulations.
iv) We are not responsible for any passengers who miss onward connections because they did not allow enough time to go through the passport control process.
v) Use of the Passport Control FastTrack Lane does not guarantee passage through the border. All applicable passport control and immigration procedures, rules and regulations apply to their full extent and such access will be governed strictly in accordance the applicable laws.
vi) We are not responsible for the actions of the UK Border Force or for any delays or hold ups in your progress through the UK Border, in particular we are not responsible if you are unable to use the e-gate or you are required to go to the referral queue.
Stansted Airport and its suppliers and agents reserve the right to refuse admittance to the Passport Control FastTrack Lane at any time and for any reason.
Cancellations are subject to the terms and conditions of your booking.
Cancellations must be made at least 24 hours prior to your scheduled car park arrival date and where you have booked as part of a car park booking, you will be required to cancel your whole booking. A £7.50 administration charge will be levied and deducted from the refunded amount.
Bookings made less than 24 hours before departure cannot be cancelled and are non-refundable. All bookings cancelled within 24 hours of the car park arrival date will not be refunded.
To cancel your booking please visit www.stanstedairport.com and follow the online instructions. You will receive written confirmation of the cancellation to the e-mail address stipulated. In the event of any problems, you may alternatively cancel by phoning 0808 169 7031. *Calls are free from landlines and mobiles. (8am-8pm every day).
Where we are prevented from supplying the Passport Control FastTrack lane for any reason, we reserve the right to cancel the contract and provide a full refund. We will attempt to provide as much notice as is possible in the event we cancel this contract.
We do not accept liability for any failure by us to perform our obligations due to an event beyond our reasonable control. A non-exhaustive list of such events includes war or threat of war, riots, civil strife, terrorist threats or activity, industrial disputes, natural and nuclear disaster, fire, adverse weather conditions, government regulations, crown instruction, closure or congestion of airports, and/or cancellation or changes of schedules by airlines.
Stansted Airport are only supplying you with the Passport Control FastTrack Lane under the contract and will not be responsible for any costs, compensation costs or expenses relating to any connections or other services that you may have arranged. You are responsible for ensuring that you allow sufficient time for airport procedures and any subsequent travel arrangements.
We only take bookings for Passport Control FastTrack for private use. You agree not to use any booking for FastTrack for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We will act with reasonable skill and care when allowing access to the FastTrack lane. Nothing in these terms and conditions limits our liability in the case of death or personal injury caused by our negligence, or in the case of fraud.
The Airport does not accept liability for: (a) any indirect or consequential loss; or (b) any loss of profit, loss of enjoyment, loss of revenue, loss of data, or loss of earnings.
Although Stansted Airport attempts to provide our customers with a satisfactory service should you have any complaints please use our feedback form on our website or get in contact with our customer contact centre on by phoning 0808 169 7031.
Stansted Airport reserves the right, without notice, to amend the specification of the products or services presented on this site and to discontinue any product or service.
The laws of England and Wales govern the Contract between us and any dispute between us will be resolved exclusively in the courts of England and Wales. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.
We amend these terms from time to time. Please look at the top of this page to see when these terms were last updated and which terms were changed.