The airport monitors and records all flight track and noise data regardless of whether we have received a complaint from a member of the public or not.
If we find that an aircraft has broken Department for Transport (DfT) regulations, the airport will investigate further with the airline concerned.
We have a noise penalty scheme in place; aircraft which exceed the set noise limits are fined. The proceeds from which are going to The Stansted Airport Community Trust Fund, which supports projects within the local community.
In the event of an aircraft flying off track, we will also contact the local Air Traffic Control (ATC) services to see if there was a specific reason for the track deviation.
Investigate a noise disturbance
If you have been disturbed by a specific aircraft, we provide a free self-service investigation tool, WebTrak, which allows you to see details of aircraft movements close to you. WebTrak hows the tracks and heights of all fixed wing aircraft movements departing from or arriving at London Stansted.
Once you have investigated the disturbance using WebTrak, you also have the option to submit a complaint to the Flight Evaluation Unit (FEU) directly from the system if you are unhappy with any aspect of the flight in question. Please note that there is a 24-hour delay on the aircraft track data provided via WebTrak.
How to use WebTrak to investigate a specific operation
To investigate a specific operation
Click on ‘Investigate’ on the bar at the top
Click on where to enter your location
Click on when to enter the time in question, this will replay operations at this time.
Click on the ‘what’ tab and show likely flights to see what was passing close to you at that time. Double click on the aircraft on the map to see more details on the flight. The icons at the bottom of the information box give you the option to make a complaint of see further details on the track.
If WebTrak does not answer your question, you can contact the Flight Evaluation Unit (FEU) (details below).
Click here to access WebTrak
To contact the FEU, please complete our form here or email email@example.com.
If you wish to make a complaint, please ensure you include your full postal address and specific dates and times of the noise disturbance you wish to complain about. Please note that screenshots from flight-tracking websites can only be accepted if you also include the date and time of the flight in question.
You can also contact the team via letter or leave a message on our free answerphone service, details below:
Flight Evaluation Unit
Answerphone – 0800 243 788
We aim to respond to all enquiries within ten working days. However, during busy periods our response time may be longer.
Full details of our noise complaints policy can be found here.