You are seeing this page because you are using an unsupported browser.
Please update your browser:
Version 10 and later
The Customer Experience Team at London Stansted are at the heart of the customer experience journey, working towards our vision of delivering excellent customer service for all. With over 27 million guests travelling through our airport per year, it’s a non-stop operation and our Customer Experience team fully embrace it. The team strive consistently to provide a world-class service to every customer from pavement to plane.
Whether you are working as a Customer Experience Ambassador or a Customer Experience Manager you need to be calm, approachable and dedicated to providing 5-star guest excellence. In all roles, there will be periods of lone working as well as working as whole team to ensure every customers journey gets off to a flying start. Full training will be provided for all roles to ensure you have the right tools to excel.
Customer experience is at the heart of the team and what we look for in our new recruits. You need to have a genuine passion for delivering customer service excellence as well as an empathetic and compassionate approach.