There is more to Security than meets the eye here at Stansted Airport, and to ensure the smooth running of our security operation we have several roles that play a pivotal part.
We have an average of 40,000 guests travelling through London Stansted airport each day, as you can imagine whether it be Landside, Airside or out on the Airfield there are a number of colleagues working 24/7 to ensure the safety of our airport and guests.
Officers across the security operation ensure the smooth transition of guests through the security area, making everyone feel welcome while minimising the risk of any threat. We provide full training for these roles and while there is lots of learning, the team will ensure you develop the skills you need to be the best!
Due to operational requirements and as our portfolio of airlines continues to evolve, we have an ongoing requirement for flexible, customer service driven individuals who pride themselves on providing first-class service to our guests on their journey through the airport.
From Airport Ambassadors to Security Project Managers, the colleagues in all our security teams play their part and rely on and support one another, which is crucial to the operation.
Our Airport Ambassadors are at the heart of the Security teams at MAG. Their main role is to host the entrance to security search areas, effectively preparing customers for presentation at the boarding card readers and x-rays. This requires taking ownership and managing numerous queues in and around the central search areas and prioritising any customers where appropriate.
Once in the search areas, the Airport Ambassadors will assist loading trays prior to customers going through security screening. However, the most critical part of the Security Ambassador role is to ensure that everyone receives excellent customer service as they move through the security process in a safe and efficient manner.
No two days are the same for our team of Terminal Security officers; from working autonomously on our Airfield to screening thousands of customers on our busy search areas.
In these exciting roles you will be conducting hand searches of customers and their cabin luggage and dealing with a vast variety of travellers from business executives to families relocating to new horizons. Our teams always ensure that our customers are greeted with a smile and fly off on their travels with a feeling of being in safe hands.
Patrolling our terminals is also a key responsibility of our Terminal Security Officer; this can be conducted by driving outside on our airfield to walking through our airport buildings and checking every single access point, so if you love spending time on your feet you’ll enjoy this part of the role. Part of your shift can also entail operating high-tech security equipment such as X-Ray machines and body scanners, so our Officers must also have great attention to detail, even on a 3am shift start.
It is doubtful that you would ever have the relevant security experience for our roles unless you have previously worked at an airport, so a complex training programme has been designed for all our colleagues to ensure they are equipped with the knowledge, skills and confidence required to carry out this vital role. Enthusiasm, a pro-active attitude and an ability to deliver first-class customer service is all we ask you for, MAG will supply the rest!
Our Central Search Support Officers are responsible for the smooth running of the day to day operation, this is a key role in supporting Security Duty Managers, Customer Experience Managers & the Combined Control Centre. In this exciting role you will be ensuring that any potential security issues are detected early and communicated effectively and efficiently to the relevant team manager, in addition to this you will Assist the Security Duty Manager to convey the daily operational plan, including communicating updates and deviations to the plan.
To succeed in this role, you will need to have the ability to challenge yourself to produce excellent results, understand how to meet and exceed the expectations of passengers, always thinking a step ahead and have a can-do attitude.
A Security Team Leader’s role is predominantly based within the security search areas setting the right example in the way security duties are performed whilst driving team performance to exceed customer expectations.
The Security Team Leader will also manage daily resource plans, monitor and test the security equipment and will be there as a point of contact for challenges. Many Aviation Security Officers choose this role as a next step in their career however no previous experience is required, just demonstrable leadership skills and the ability to inspire others to contribute their best.
The Security Duty Manager is responsible for ensuring that the security operation runs compliantly and that colleagues are providing first-class customer service to all our customers.
Innovative thinking is essential in this role, as operational processes and procedures are constantly reviewed and any changes need to be implemented in a way that does not disrupt daily operations. You will need to be switched on and a step ahead at all times!
The role of a Security Manager is to provide leadership to 900+ colleagues who welcome over 28 million passengers a year through London Stansted Security.
They are accountable for the day-to-day operation, coordination of resources and will be the key contact on the day for Airport stakeholders. In addition, they support with critical terminal security projects that drive the effective management of the operation, a culture that complies with regulatory and internal requirements and places Health & Safety at the heart of operational planning and promotes customer service to the highest levels.